MINI Service Check-In Process

MINI Service Check-In Process

With the move behind us and Otto’s MINI starting to settle into our new West Chester location, our Service Department has carved out a drop-off process when you’re MINI is scheduled for a service appointment or needs to be brought in for a necessary service. Our goal was to make this process as convenient as the drop-off procedure we utilized in Exton. Below is a guide for entering the dealership and our Service Department drive lane. If you have any questions before arriving for your scheduled MINI service appointment, please call us at 610-455-2840.


Entering From 202 North





As you approach Stolfzfus RV’s & Marine on the northbound side of 202, move into the right lane as the right turn to enter Otto’s MINI will be approaching.

Shortly after crossing the intersection where Old Wilmington Pike / Penn Oaks Drive intersects 202, you will reach a small off-ramp for turning into Otto’s MINI. Navigate into the off-ramp lane and make a right turn into the dealership.








Drive toward the cones positioned in front of 3 service bays. Above the bays are icons, which will communicate whether a drive lane is active or closed. Pull into the drive lane with the green arrow above (typically the lane furthest to the left). When you pull up to the drive lane, the garage door will open automatically.









Pull into the drive lane and drive as far back into the garage as possible. Once parked, one of our service team members will meet you in the drive-lane to greet and assist you with checking your MINI in







Please don't hesitate to direct your service questions to us! Fill out the simple form below and our technicians will get back to you.
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