Very friendly and knowledgable. A pleasure to work with. They made the transaction very smooth. Great delivery process. Highly recommended and I will likely go to Pete again if we get another MINI.
Ottos mini is excellent in customer service. Everyone is friendly, efficient and accommodating. The facility is very clean and really enjoyed the snacks and beverages while waiting for my mini oil change. Car wash is also a plus! Nice to see Pete, who I buy my minis from. And Preston, Nick and all the staff were friendly and helpful! Thanks again!
We were given good information regarding the needed repairs. Had a loaner car while having the work done. We received Great Customer Service during this visit.
Preston Jackson is a breath of fresh air at Otto's BMW - apparently bringing in the Otto's Mini crew was the best decision... I've owned 2 BMWs over the past 6 years and every time I visited the dealership it was like pulling my hair out to get in and out. ALWAYS A STRUGGLE. I purchased my Mini about a year ago and this was my first time bringing it in for service. Dropping it off was a pleasure, Preston came right out to meet me and review what I needed. I was in and out in 3 1/2 minutes. He gave me regular updates on the service and conveniently text me when it was ready to be picked up. When I arrived to pick it up, I was escorted in to pay for the service and before I could get out the door, my car was sitting there ready to go. AMAZING. Thank you to whoever helped figure out how to orient the process toward the Customer at Otto's!!! Looking forward to my next visit.
Sometimes buying a new vehicle can feel like a big decision. Mr. Michael Dixon helped me narrow down the options to a vehicle that fit my preferences and lifestyle. He made this daunting task good fun and I left with a car that I really enjoy!!
I needed to wait for my car. A routine maintenance took 3 1/2 hours. In the end I was accommodated for the inconvenience. Thank you.
Preston is always very helpful and easy to work with. He has the customer’s best interest in mind and provides a pleasant experience every time.
I have to say I love these guys. From the moment you arrive, you are treated as their number one customer. And my car was spotless when I got it back.
Got me in right away and took care of everything. Fast, Friendly - They did fantastic work- I would recommend them to everybody. The new location is very nice looking
Price on tires was more than I anticipated, service center is farther away from my house now, but Preston made up for it. Knowledgeable, courteous, and compassionate. Love the email work approval process. Edit: Bumped up the price portion because I didn't want Preston to get dinged for it.
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