Customer Testimonials
Service done promptly while I waited for my car. When there were questions about service costs, Joe F brought me to see the technician, the parts, and my car so that I understood exactly what needed to be done and the costs. This openness really sets Otto's apart from other dealerships.
Top notch in all categories; technical service, customer service, cleanliness and comfort while waiting. Classy, professional and courteous. The staff even vacuumed and washed my car afterwards!
The dealership was clean, Peter did a great job explaining the differences between the various types of Mini options. He was very knowledgable, and friendly. Would recommend him to future mini drivers.
Great people. Bought a mini!!!
Everyone at Ottos Mini is very friendly. I usually wait while getting my car serviced; Preston always helps get my car finished as fast as possible with quality work! I love that my car gets washed and floor mats get vacummed every visit, it’s a nice added touch!
The Mini is a car that isn't afraid to be different and this is a good thing. Yes, it is dramatically small in a market of look alike gas-guzzling giants. Moreover, it is non-gender in a sexy sort of way and a dream to handle..and, did I mention sexy? This said, a great car should have a great warranty and Mini does. I once walked out of a Mini dealership because I was ignored--no, good afternoon, nothing. Fast forward, Michael Dixon of Otto's listened to my needs and wants and knew the products inside and out: a huge plus. Did I need a new car, no. Do I love my new Mini, yes.
Ordering and purchasing my 2019 Countryman with Otto’s was a breeze from start to finish. No different than the experience I had purchasing my 2004 Cooper S with Otto’s.
I know the request, made through e-mail, probably smacked of "yeah right," but the only time before during the week that my husband and I could come drive the CPO Mini Cooper S Clubman we had found online was about an hour before closing on a Tuesday night. We got there, and Pete Barcus was waiting with the paperwork we needed to take ourselves on a test drive. He looked over our trade while we were out, and, in just about an hour, we had negotiated a deal and put a deposit down on what has become our first Mini. Not to sound "yeah right" again, it really was that easy. We were there to buy a car. Otto's was there to sell us a car. There simply was no drama Not only did we appreciate it after coming more than an hour from York, we left feeling like we avoided the dreaded dealer "hostage situation" we'd run into when purchasing elsewhere. We e-mailed a few times before our delivery date that weekend, and Pete took care of all the details. Again, after our drive out from York to pick up the car, the paperwork went smoothly and Pete gave us a great run-through optional coverages as well as the car's features. Again, no drama. No strong-arm sales tactics. Just adults selling cars to adults, which sounds insane, I know, but rare and immensely refreshing when you encounter it. Not a lot of our family or friends are in the market for a Mini. Heck, up until a test-drive a week before at another dealer, we weren't even in the market for a Mini. Or we were, we just didn't know it yet. Regardless, if you're at all curious about the cars and the brand, visit Otto's, check in with Pete and I promise you'll be happy with how you're treated.
I know the request, made through e-mail, probably smacked of "yeah right," but the only time before during the week that my husband and I could come drive the CPO Mini Cooper S Clubman we had found online was about an hour before closing on a Tuesday night. We got there, and Pete Barcus was waiting with the paperwork we needed to take ourselves on a test drive. He looked over our trade while we were out, and, in just about an hour, we had negotiated a deal and put a deposit down on what has become our first Mini. Not to sound "yeah right" again, it really was that easy. We were there to buy a car. Otto's was there to sell us a car. There simply was no drama Not only did we appreciate it after coming more than an hour from York, we left feeling like we avoided the dreaded dealer "hostage situation" we'd run into when purchasing elsewhere. We e-mailed a few times before our delivery date that weekend, and Pete took care of all the details. Again, after our drive out from York to pick up the car, the paperwork went smoothly and Pete gave us a great run-through optional coverages as well as the car's features. Again, no drama. No strong-arm sales tactics. Just adults selling cars to adults, which sounds insane, I know, but rare and immensely refreshing when you encounter it.Not a lot of our family or friends are in the market for a Mini. Heck, up until a test-drive a week before at another dealer, we weren't even in the market for a Mini. Or we were, we just didn't know it yet. Regardless, if you're at all curious about the cars and the brand, visit Otto's, check in with Pete and I promise you'll be happy with how you're treated.
Service was completed as scheduled. Charlotte asked questions upfront to understand my plans for day and coordinated service which worked best for me as well. She also suggested an alternative pickup option wlhich allowed me to give dog's medicine on time
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