Customer Testimonials
You would be hard pressed to find an easier experience when it comes to buying a car than the one I had with Michael at Otto’s Mini. You’d be even more hard pressed to find a car like the countryman I bought that offers all the unique and fun accessories and engineering at the price point I did.
They have large selection of used BMWs but online inventory is not up-to-date. Staff is friendly and well professional.
Pete is very professional and very good at his job. He helped me register the car in New Jersey with my NY driver's license and lease in NJ. It saved me a lot of trouble before I moved to NJ.
We really enjoyed the process of researching, and then purchasing, our Mini Cooper S from Pete Barcus and the team at Otto's Mini Cooper. I was selling my two-seat sports car for something more practical. Pete was great, and honest, about helping me understand what I would be gaining with Mini, based on his thorough knowledge of Mini Coopers. Pete could share, not only the specs and features, but also offered a clear and honest discussion of the differences between the two-seat sports car I would be giving up and the Mini. While I do miss the experience of ...
They make the car buying experience comfortable and easy. Best experience I ce ever had buying a car. We will be back to Otto’s for our next vehicle.
Took Henri in for service recently. Preston explained everything and was very helpful. I love the video of the service inspection. They are simply top notch at Otto’s. Well worth the drive.
Pete and all of the staff at Otto’s Mini are always polite and eager to help. They make the process of leasing or buying a new car enjoyable.
On May 26th 2021 My wife and I bought a used Honda Odyssey from Otto's Mini. Pete was the sales man who helped us with the purchase of the van. Pete was not at all pushy but he did a good job staying in contact and was willing to negotiate on the price. I felt we were treated with respect even though we were buying a trade in and not one of there new cars. I would recommend Otto's' Minin to others.
Pete made the entire purchasing process easy and it went without a hitch. I've only had my car less than a week but I received a "check-in" email making sure everything was going well and if there were any follow-up questions or concerns since this is my first MINI. Pete took the time when picking up my car to go through literally every button and feature of the car even though the purchase was complete. The dealership itself was much nicer, cleaner, and more spaceous than the other dealership buildings we've been in during our car ...
Otto's mini was great and Pete was excellent work with. Answered all of my questions and found me the exact model and color I was hoping for. The actual purchase process was quick and easy, much more so than at other dealerships. The whole process felt like a breeze and I love my Mini Clubman. I can't imagine using any other dealership again, highly recommended!
Otto's was extremely helpful. I was looking to buy my first car, and Jake was so helpful throughout the whole process. He made sure I was making an informed decision and that I really loved the MINI I bought. I'm so happy with my car and beyond grateful for Jake's help. The only negative I would say is that the parking situation at Otto's is tricky. They don't have a lot of space in their sales parking lot, which was the only drawback of the whole experience.
I am going to make this review very short, but, sweet. That was my experience with Michael Dixon. He made the process of buying our Mini just that. He was honest, up front, gave us the best deal he could, and I left the dealership with confidence not anxiety. Highly recommend.
Great experencia totalmente...
Great service. They treat their costumers well.
Thank you for the amazing customer service! Michael Dixon was an absolute pleasure to work with and he delivered me my 2022 Mini Cooper S in record time! If you need a sales person he is the best. He paid attention to every detail of ordering and styling my car for me. Can’t wait to have fun driving it!
Top-not h sales and service. Worth driving 2 hours to
I’ve been leasing my cars exclusively from Michael for 7 years now. Always top-notch, friendly, honest service. No surprises. Fun zippy cars! Super easy. Service is just as friendly and easy. I have never had any issues. Highly recommended!
Michael was very professional and accommodating. Would be very happy to go through mini / bmw for our next car. With thanks John and Jess. Cheers
Very easy to do business with my sales representative Pete Barcus and with Otto's Mini. They were very accommodating and overall I had a good experience. Car was ready when promised. Finalizing the sale was straightforward.
Pete was great to work with. He answered all of our questions quickly and professionally. We special ordered a Cooper S and Pete kept us up to date on the build and shipping from Oxford. The day of purchase was simple and quick. Our thanks to Pete and Otto's MINI
There are several BMW dealers in my area, but I drove a couple hours to Otto's to get the exact pre-owned BMW I wanted. I don't regret it at all. Scott Gately is awesome. He is friendly, knowledgable, professional, and did not pressure or hard-sell at all. I highly recommend Otto's. Ask for Scott!
The actions of Otto's BMW service staff explain why I drive 85 miles for sales and service rather than 31 miles to the nearest BMW dealership. A recent example among many: on Feb 20th, I arrived at Otto’s to pick-up my car and return a loaner. Upon arrival, I was unaware of a weather induced 2-hour delayed opening. I was greeted by Bill Cosenza. Bill informed me that service would not be open for a couple hours given the snowy and icy conditions. I thanked Bill for sharing and asked whether there was any possibility to exchange the loaner for ...
I just purchased a car Otto's had sold when it was new. There was a business card in the owners manual "folder", so I called to see what info I could get. Justice, the client advisor, gave lots of good info, which is greatly appreciated! If the rest of the people at Otto's BMW are like Justice, it's gotta be a good place to at least check out, when shopping for a car.
We've used Otto's for our last two BMWs and have had a great purchasing and service experience with both. Our salesman Jay Miller has been great from the start not pushing, listens to our questions, and informative regarding our options. We highly recommend both.
Awesome. Jake is a professional when it comes to selling the Mini Coop product. There isn’t a question he couldn’t answer. Highly recommend.
Perhaps this says it best... we came from NYC to lease our car at Otto's Mini. Pete was extremely helpful throughout the process. Five stars!
I have been going there for servicing of my 540 since last 2 years and I must say that every one of them are very knowledgeable and helpful. They will surely take good care of your car and will solve any kind of problem that your car has. Thank You Otto's. You guys surely deserve more than 5 stars !!
Seamless car buying experience. Pete put me in my dream car & made the process super easy and stress free. Thanks to everyone at Otto’s!
Great service!
This is the first time at Otto Mini and had a great experience from the time we walked in the door. Pete was helpful and knowledgeable!
First time customer at Ottos and first Mini purchase, couldn’t be more pleased. Ottos had a great selection in their on line inventory so I drove about 2 hours so look at a couple in particular. Met Raheem and he was fantastic to work with - patiently showed me a couple of the cars I was interested in and explained some of the unique features. No high pressure sales tactics, just professionalism and kindness. In the course of my search for a Mini I visited a few different dealers and looked at a lot of options. Almost bought one at ...
Pete was just terrific in helping us find the right mini countryman. He was completely straightforward as we compared a few different models. It was an easy, uncomplicated process thanks to Pete, and his good sense of humor was much appreciated. I have purchased two mini coopers from Otto's thanks to people like Pete!
Been going to Ottos since 2005 & always great service. Especially my service person, Bill Cosenza. He is wonderful! My car is always taken good care of & I love the video the tech sends of my car. Highly recommend Ottos.
In our search for the perfect Countryman, we found Pete at Otto’s Mini & BMW. We were very particular on the specifications we were looking for and had a budget we had to stay within. Pete found us a White Mini with the perfect rims and features. We worked everything out over email. Drove up to PA and were out the door within an hour. We appreciate the excellent service. LeeAnn & Paul
We worked with Pete and his team locating the perfect car for my daughter. Excellent communication, terrific service and we were very pleased with the deal. Drove all the way from VA , very impressed with the dealership.
The buying process could not have been easier thanks to Pete. He went out of his way to make sure that all of my questions were answered and that I was comfortable with all the details of the sale and the warranty. My favourite part of the process was that Pete is a Mini owner himself so he was able to share details that you can only know from driving them for years. His passion for the brand is clear and that's very different to the experience I've had with other salespeople.
I purchased my first BMW in 2019. It’s been my dream to purchase one and unfortunately the service was extremely subpar from Main Line BMW which is right around the corner. I drive out of my way to Otto’s because it’s a top notch dealership. Every person I’ve interacted with has been kind, friendly, and genuine. I encourage everyone who is looking to buy or service their BMW to take it to Otto’s. You will be glad you did 😊
Pete made my experience so easy. He was extremely helpful, even with my complicated father. I am so excited and happy with my new car.
I have been a customer of Otto's BMW for years. Their attention to detail, professionalism and high IQ of understanding the concept of maximizing the customer experience makes them a pleasure to deal with each and every time.
I love Otto’s Mini. This is my second Mini Cooper I bought from them. Everyone is friendly and informative. The facility itself is immaculate, even the service area. When buying a car and during service, all information is presented in an understandable manner with pricing. There are no surprises.
My experience with Pete 2 years ago in purchasing my second Mini is what brought be back for #3 for my daughter. His easy-going manner, thorough understanding of current & future availability of inventory and care that he showed my 20 year-old daughter in purchasing & financing her first car is what sets him apart from other sales people and is what will draw me back for any future purchases. Ottos is a wonderful place - great sales & service and would never thing of going anywhere else, but Pete is outstanding! In the world of choices we have, I choose to work ...
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Pete worked hard to find a car that met my requirements. Very easy to work with due to his calm manor. This is the second car I have purchased through Pete this year. There you go.
Working with Pete was the most pleasant experience in buying my mini and the best ever I had in buying a car. Everything was completed as promised
The customer service & professionalism was top notch! I told Pete I will buy my next BMW from him. Noel was very detail during the finance sector. Awesome guys.
I ordered parts for my vintage E36 from their wholesale on line parts service BMW parts hub and picked up oversize parts at the dealership. Very nice to deal with, beat everyone else's price by far, while there i also found out they have certified techs to specifically work on vintage BMW which I thought was cool. Will definitely use their service again.
Peter’s strait understanding with his clients needs and expectations. A natural low key nature, confident, concise approach with follow thru instructions are awesome. My car purchase experience was outstanding.
Working with Mike was like working with an old friend. He understood what we were looking for, didn’t use too much pressure, and answered all out questions.
Michael Dixon was great to partner with in the purchase of our 2021 MINI JCW. In the middle of global pandemic challenges for my family and I, Michael was honest, trustworthy, responsive, empathetic & humble. If you’re in the market, or know of anyone who’s in the market for a MINI, this is the person you want to partner with at Otto’s - full stop!
The best
Ottos had had a spotty reputation back in the day. But wanted to find a Mini dealer nearby so checked out Ottos recent reviews. Raheem’s reviews were beyond excellent - so went there to see him specifically. He did not disappoint! In depth knowledge of his product combined with exemplary customer service - even after the sale. BTW - everyone I came into contact with was excellent - but Raheem was outstanding.
Raheem Barnett was my Mini Genius and went above and beyond to walk me through my new Countryman - great experience! Raheem was so knowledgeable and helpful.
Michael made the whole experience of buying the car effortless. He was professional and knowledgeable as well as friendly. He went over the car feature by feature and made sure I knew to contact him with any questions. I love my new MINI. Thank you Michael for making sure I got the car of my dreams!
Working from home due to the pandemic has been challenging so I really don’t have a lot of time to spend over the phone. Pete was very patient working with me via email and always responded promptly. My overall experience was great!
A pleasure doing business with Otto’s Mini. Very professional and friendly staff. Whether I visit for service or turning in my car for a new lease, the service is always outstanding
First and foremost I’d like to thank my man Robert Johann for attending to my fiancé’s X5M,I couldn’t be more satisfied by the service available at Ottos BMW!If 6 stars were available that would be the rating!Happy Holidays!
Pete was great to work with. He did an awesome job by being professional and not being a typical salesman. It was easy to work with him to buy a car.
Michael is a superstar. After losing my last MINI to an accident, he couldn't have been more helpful in procuring my new girl. Thank you for a wonderful experience!
I've always had wonderful experiences with Otto's MINI, which is why I went back to them for my second MINI. I found Pete to be personable and helpful during the entire process.
Had my vehicle serviced and was updated every day on the progress. My service adviser Joe was up to par. Glad to know OTTO'S stand behind their word. Keep up the great work. Will definitely recommend.
I had a great experience with the sales team at Otto’s and they were very knowledgeable about the car. The Mini Cooper electric is a fun car to drive.
Went there at closing and only wanted to drive a specific used car. Didn't go inside the showroom, but their building is so pretty. They were helpful and did not pressure is in any way.
We recently purchased a pre-owned vehicle and the experience was amazing! Can't believe how easy and efficient the process was! Our salesperson, Jake, was very professional and he made the experience enjoyable.
Pete was great to work with and made the ordering process so simple. I was able to build the MINI with him in the showroom as he went over the options that were available for the model I chose. It was a quick and easy process! Pete was excellent in communicating the status of my order and had everything ready to go upon our arrival to the showroom.
Michael was amazing working with me. Everything went smoothly, things were always pleasant. I'm very happy with the purchase, would use both them again
Pete was awesome to work with. He was able to locate the exact Mini Cooper that I was looking for and we did most of the paperwork through email. That made the pickup day much less time consuming. I absolutely LOVE my Mini 4 door!
Honestly, I wasn’t convinced the Mini Cooper 4 door I ended up with was going to satisfy my needs but I was happily proved wrong. Peter at Otto’s was great right from the jump. He understood what I was looking for and made the whole process a breeze. From the test drive, to deciding to buy, through the paperwork and pickup of the car I felt great about the whole process. At this point I couldn’t be happier to have bought my new Mini at Otto’s and would highly recommend it.
Jacob was PHENOMENAL! I came in with a vague idea of the car that would help meet my daily needs and Jacob helped me narrow in on the perfect vehicle for me. He was very knowledgeable and honest, and above all I felt as though he working with me to do all he could to get me into the right car, within my price, as soon as possible. It has honestly been a memorable experience, and I will recommend anyone I know who is interested in a mini model to Jacob because I know he will do his best to ...
Great experience, sales person really worked with me to get my payment where I wanted it. Helped me build and order my car and even absorbed my last payment on my current mini.
Our buying experience with Otto's Mini was seamless and smooth. Michael Dixon was fast in reply to emails and facilitating the majority of the deal online. When we arrived at the dealership, the car was sitting out front & cleaned up. The paperwork process was organized and kept to a minimum.
My experience at Ottos and with Pete Barcus, was exceptional. He was professional, knowledgeable, and patient. It was nice to go for a test drive on my own, and I took note of all of the other covid safety precautions that were taken inside and outside of the dealership. Buying a car at Ottos was as smooth and easy the second time, as it was the first. So glad to be back in a mini, especially knowing that I will feel welcome to pick up the phone at anytime with a question or concern, and be greeted the same way ...
EXCELENT SERVICE!
Michael had a great knowledge of the car. Answering every question. Made the purchase fun. He was very organized and made the purchase process easy.
The moment I stepped foot into the showroom at Otto's Mini in West Chester, PA, my presence was acknowledged. And then I met with Mike Dixon - He is undoubtedly the most caring and understanding salesman I've ever encountered. Mike listened to me. He offered me options, and then we came to terms. I am delighted with my new Mini - I'm in love.
I had an amazing experience. It started with my call to make sure my Audi a4 was still on the lot and it was. Then Pete helped me through every step I needed to be able to purchase my car. Couldn't be happier! Otto's Mini and Pete will have a future customer!
Really great experience at Otto’s MINI. Michael Dixon was professional, knowledgeable, and patient as I went through my decision-making process. Appreciated how he worked around my limited schedule and handled most of the conversation via email. Otto’s is doing a great job with precautions during the pandemic and I always felt comfortable. I was able to test drive (solo) several vehicles on a beautiful day and ended up with a convertible I absolutely love. I’ve purchased several cars from Otto’s but this was my first time working with Michael. Highly recommend the dealership and Michael Dixon.
Great, experience! This is my first Mini but third car purchase from Otto’s. Pete was extremely helpful and patient to explain all of my options and to make sure we found the right vehicle and financing option. Otto’s is all class and Pete is no exception!
First MINI purchase, and everything went very smoothly. I bought the SE (electric) and Pete Barcus very patiently answered all of my questions so that I would be ready to enter the EV world! Pete did a great job keeping me updated on the progress of my car, which was especially challenging due to the pandemic. I always felt safe at the dealership, and the actual transaction and pickup went great. Love the car so far!
Staff were nice, not aggressive
My husband and I just purchased a CPO BMW from Scott Gately of Otto's BMW. We could not be more pleased with the car and the process. Scott was professional, knowledgeable and friendly. We drove about 2 hours to get the car and Scott had everything ready for us. It truly was an easy experience. We highly recommend Scott Gately and Otto's.
Great people and wonderful service!! Michael Dixon went out of his way to get my new Mini here!! He is the best!! Love the new car!!!
This was our first purchase from Otto's MINI and saleperson Raheem Barnett. I have been buying cars for 35 years and this was the easiest and most comfortable transaction I ever had. Raheem was easy going and knowledgable about the cars there. We easily arrived at a deal without the usual let's keep pulling the manager in. After the deal was done the manager came and met us and thanked us for our purchase. Upon arriving to pickup our used car we were met with a sign in the private glass room where our car was congratulation us on ...
Second MINI we purchased from Otto's MINI and Michael Dixon. First was a CPO 2017 Cooper S for our son - he loves it! Then I loved driving his Cooper S so much while he was away at school that Michael helped me get in to a 2021 GP in record time! Thanks Michael!
I wanted to share my experience at Otto’s BMW because it was literally the easiest car shopping experience . I found the vehicle I wanted online. I selected to chat with an advisor . Scott G chatted with me I told him what I was looking for etc. I scheduled a test drive .. I decided to purchase the car and practically was able to complete my paperwork while at work the following day . Scott saved me so much time and made me feel at ease . He also has a ton of awards at his desk and I see why .. he definitely ...
I worked with Michael for almost a year to get the exact car I wanted ordered. He was patient and persisted with my requests to put me in my car and was a lot of fun to work with.
Jake and Otto's both were amazing to work with. Jake answered all of our questions(and I asked a lot). The whole process was stress free and so quick. I would highly recommend Jake and Otto's for anyone thinking of buying a MINI. We got our first MINI and I don't think it will be our last! Jess and Jack Harmon
This place is excellent! Dan got the job done! Extremely professional friendly service! Recommend 100%
Michael, my salesperson was as ever terrific. Always available and helpful throughout the process of ordering to delivery the vehicle. I highly recommend this dealership.
We worked with Michael Dixon in sales and he’s the best! He was knowledgeable, quick to respond and made the whole car buying process so easy. If you’re looking to buy a car Michael Dixon is HIGHLY recommend!
Michael made the deal work smoothly from start to finish. I have dealt with him for years and I have nothing but good things to say. He's a straight shooter and a pleasure to work with.
