new procedures were quick and easy - staff very patient. As always, great service - efficient and everything was completed on time with great follow-thru. The video and the walk around by the service tech was nice and informative.
Under the present circumstances, it's good to know that when you really need help, Otto's service department is dependable and considerate. Only needed a tire fixed, but they made sure to get me in quickly and took care to make sure it was done properly, and took care regarding cleanliness. Great job!
everything was done on time. good service. the only thing was two different make tires was put on, due to the time restraints probably because of manitory shutdown by state.
I was there to get my Countryman inspected. Turned out that my insurance had expired. Preston and the team were very patient while I got the situation corrected and a new insurance card faxed to them. They inspected the car and sent me on my way. Even with all that happened with my insurance I was out of there in a little over 2 hours. I didn't even need to get the loaner that was waiting for me. Thanks so much for your patience and excellent service.
Preston and his team took care of me like was the only customer they had. From check-in to my Lyft back the office, everything was top flight, including a real-time explanation of the services performed on a video while my car on the lift. They even fixed my gas cap - complimentary. And all of this in the middle of a pandemic!
I'm on my third Mini Cooper from Otto's and all interactions have been nothing but pleasant. Pete is such a nice guy and absolutely wonderful to deal with - no pressure or bs. Highly recommend!
I had been searching for a second, fun car for awhile and I am so happy that I found exactly the car that I was looking for - a beautiful red car, in beautiful condition, at the right price from a reputable dealer like Otto's. It was an enjoyable experience and Pete Barcus made it such an easy transaction buying my MINI Roadster.I am looking forward to months of nice warm weather to put the convertible top down. I would highly recommend Pete and Otto's.
My family and I have been working with Otto’s for years! We are Mini’s biggest fans! I recently just bought my second Mini Cooper from Michael and couldn’t have asked for better communication and professionalism. He made the process quick, easy, and comprehensive. Thank you!
Preston is competent and welcoming. All of the support staff are likewise. It’s a very low stress experience to get the car serviced. Having a loaner during the service is a bonus.
My salesman, Michael Dixon, was very experienced & knowledgeable & made my car buying experience hassle free. I love my new 2020 Mini Cooper Countryman & I would recommend this dealership & salesman to all my friends in need of a new car