Customer Testimonials
Very professional and efficient. Michael is great to work with and went the extra kilometer to honor my birthday which coincided with the day of new car delivery.
It was a pleasure working with Pete throughout the process of ordering/picking up my new Mini Countryman. Pete’s thorough follow ups during the manufacturing stage of my vehicle, and making certain I had all that I needed and what expect when my vehicle arrived made it all seamless. I’d recommend Pete and the entire Otto’s Mini team to anyone seeking to purchase a Mini.
Clear, concise and straightforward. Otto´s Mini and BMW gave excellent service and answers to all questions. They offered guidance on what I was looking for.
Excellent experience. Straightforward deal and easy to work with. Would definitely work with Pete and Otto's Mini again.
Great experience with Jake. The whole team was helpful in making our selections and placing our order. Once it arrived at Otto’s they quickly prepped it for delivery.
Peter Barcus was by far the best dealer we've dealt with. He was patient, not pressuring in ANY way, allowed me the time to take in and experience the cars without pushing. He allowed me time to really make a choice that I'd be happy with and not regret. He was patient and helpful all throughout the process. He was very communicative also, with quick responses to any emails sent with questions etc. He was very helpful. Also he was very professional in appearance and manner and represented the dealership in a really good way. I have walked ...
Pete was wonderful to work with. He kept us informed, and when car came in he gave us a great run through of the features. Dealership seems well taken care of and we will be going there for servicing in the future.
I had a positive experience at Otto's, no pressure to buy and everyone working there was helpful.
Michael was friendly and easy to work with. Made everything quick and efficient. Fastest car buying experience ever.
Working with Pete was a joy. His personality, unmistakable enthusiasm working for Otto's MINI, and knowledge made the experience of purchasing another car less stressful than it could have been. I especially appreciated the time he took to overview the features on Countryman, and for his overall care and concern. The dealership is aesthetically pleasing and exceptionally clean, and the staff friendly.
Flawless execution of transaction. Both sales and finance were excellent to work with. Overall positive experience.
Dealerships was extremely clean, well organized, easy to find and had great selection of new and pre-owned vehicles.
We thoroughly enjoyed working with Pete on the purchase of our first Mini! He was extremely knowledgeable, professional and patient! Thanks Pete! Gary and Heidi Cristini
I recently accompanied my son on a visit to Otto’s Mini where he ultimately purchased a used Mini Cooper. Michael Dixon was the sales guide who assisted us with the buying process. Michael made the process exceptionally easy and our entire experience was really quite easy and pleasant. Michael was extremely accommodating and I feel as though we got an above average deal on the sales price of the vehicle my son purchase as well as the value of his trade. Michael made sure the service team corrected a very minor glitch with the door handle mechanism that he ...
We enjoyed the buying experience at Otto’s. We were treated respectfully and our appointment was timely and precise. Pete was a knowledgeable salesman and we felt comfortable with the transaction.
Michael is an excellent salesperson and representative of the Mini brand. His follow through and knowledge is excellent!
Pete was very helpful in answering all our questions. He was thorough in explaining all the details of the car. Would highly recommend. It was a positive experience
Michael made purchasing a new mini a pleasure. They explained all the available additional warranties and didn't try and sell you anything that you didn't want. A great buying experience, better than all the other dealerships that I have dealt with in the past.
So easy to deal with and so accommodating! We were pressed for time and Jake made it all happen. Thank you Ottos!
I was impressed by the dealership first rate . And my sales representative Mike. You can tell he is not there just to collect a pay check he cares about the car’s and the customer. Thank You for a smooth experience. Paul Michniewicz
Michael answered our questions in a very timely manner. Waiting for a car was a new experience for us but Michael kept the process running smoothly.
Great buying experience with Michael. customer focused and made sure everything in my build order was exactly how I wanted.
Friendly and knowledgeable. Michael knew what I was looking for before I did. Overall, a wonderful experience. I be would certainly recommend him and Otto’s in general.
This is our third MINI purchased from Michael Dixon at Otto’s MINI over the years! I love each one more than the last! It is always a pleasant experience. Michael is knowledgeable, easy to work with, and always makes us feel at home. Thank you for making driving fun, Otto’s MINI!
Excellent, professional, efficient, friendly, accommodating customer service.Highly recommend.100% satisfaction . I left an excited Mini Cooper owner!
I had a very nice experience at this dealership. Michael Dixon was a pleasure to work with. Everyone made the process easy and i would definitely buy from here again.
Great experience at the dealership. Pete was a pleasure to work with and made everything easy.
We have purchased 2 new Minis over the last seven years. Both from Ottos and both with Peter Barcus as the salesman. We are well pleased with both the vehicles and the purchasing experience. Peter knows the cars inside and out and is very proficient at explaining all of the details of the cars. Our last purchase was a 2022 convertible in Zesty Yellow with brown leather. What a ride!!!! If you want a Mini and don’t go see Peter at Ottos, you are missing the boat!!! Tom and Karen Paul My. Joy, PA
I’ve been getting my 2007 MINI Cooper serviced here for the past 11 years and have consistently gotten excellent service. I’ve never had to wait any prolonged amounts of time for parts. We’ve always been able to get a free loaner car during the repairs. You might pay a little bit more but at least you know the work is being done right.
Purchasing my new electric MINI was a very pleasant experience. The MINI showroom is spacious and comfortable. The MINI salesman, Michael Dixon, was excellent. He was professional, informative and knowledgeable. I told him MINI was very lucky to have him on board, and I certainly meant that. Although I still have a good deal to learn about my new car, I know I made the right decisions, and I am having a great time. I look forward to many years of association with Otto's.
Thrilled beyond words with my 4 door hardtop! Why did I wait so long??? Thanks, Michael!
I purchased a used MINI on Friday 4/8/22. The transaction was handled with great professionalism and went smoothly from start to finish. Working with Pete Barcus was a pleasure. He is very well versed on the product, explained the features of the car clearly and fielded all of my questions without hesitation. I will be back to Otto’s in the future……no doubt!
My experience buying the Mini Cooper thru Peter was super easy. He was easy to work with.
Courteous and knowledgeable staff, not pushy, answered all of our questions, explained vehicle at delivery, and followed up on purchase.
Pete was pretty cool to work with from start to finish. Even came in on his day off. Brick Lane 2022 was my first cooper and he made transitioning from a nissan to a cooper exceptionally easy.
The experience at ottos mini was wonderful. They were accommodating and made the process quick and seamless. I would recommend them to friends and family.
Very efficient buying experience. Pete was very helpful and pleasant to work with. I would highly recommend buying a car through them.
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Pete is smart and super easy to work with. Zero pressure that you might feel from some car salesmen. Great experience overall and we love our new Mini Countryman!
Jake made this the easiest car purchase in my 60 years! He was knowledgeable and he was quick to answer any questions.
This is one of nicest dealerships I've been in Since my family was in car sales I've been in many! Pete Barkus was very knowledgeable and put me at ease immediately.His friendly informed way made buying a lovely experience.I will be referring others to Otto's.And definitely Pete!
I have been going to Otto’s Mini for >10 years despite the fact that I live 5 minutes from another dealership because service is so great and people are so friendly and helpful. Highly recommend!
Pete was transparent, quick, and efficient during the entire process. Nothing to complain about at all.
Called Otto's today to inquire about the process of purchasing our leased 2019 Mini Countryman. Call was taken by Michael Dixon. Mr. Dixon was extremely helpful in helping us to understand how it worked and gave us several useful tips. He also was able to tell us what the payoff amount would be. We are writing to let you know how pleased we are that we were able to connect with someone as helpful and personable as Mr. Dixon. After an initial sub-par experience three years ago with a different salesman, we also had contact with Mr. Chad Carey who ...
Everyone is super nice and very helpful. I have always had a great experience not only when I bought my mini but getting my car serviced.
Pete was very knowledgeable about the features of my Countryman S and helpful in walking me through them. I would recommend Pete to friends and family.
This was truly a great car buying experience. Michael was very knowledgable, personable and accommodating.
I experienced stellar customer service from my account rep, Preston! This man understands customer service on the level not often seen during these times. I am so appreciative. Preston and the entire team at Otto's made my experience outstanding! So this is what concierge service is like - beautiful job!
my wife and i went to otto’s mini & were immediately greeted by pete who helped us find the right car & walk out that day with it. great, painless experience!
I had a really great experience at Otto's Mini with Pete Barcus. My husband and I came in with a plan in our minds and we left in about an hour with a great number for our trade in and the Mini we wanted for the price we wanted. Pete was super personable and knowledgeable and made everything extremely easy. I've never felt so comfortable any other time I've been in a car dealership but this was a totally different, great experience.
Pete is pleasant, prompt, and prepared. Pete corresponds quickly and correctly. Pete is knowledgeable, kind, and a kindred in spirit.
Pete Barcus is personable, professional and well informed. Your new dealership facility is first rate. You are selling a high quality product.
Everyone was very kind and professional. Michael was patient with me and I found the right vehicle for me, and he showed me how all the gadgets work and all. Great experience with no regrets. Love my Mini.
I had a great experience at Otto’s Mini. I told them exactly what I was looking for and Pete was able to make that happen! Highly recommend going to Otto’s for your next vehicle!
Everyone was kind and professional, and managed to be attentive without applying pressure. I felt confident making my purchase here.
Buying a car was never this easy. Pete and everyone we dealt with were so friendly and professional. Would and have told friends and family about Otto’s. Pete was delightful. I seriously have never had such an easy experience buying a car. Above everything else I LOVE my Mini!
Always a pleasure dealing with the folks from Otto's! Pete is great and so is the service department!
Super great service. Left with a 2022 countryman. 3rd mini cooper, ALL from Otto's!
Michael Dixon was very helpful and accommodating. He took time to explain differences in vehicles and showed us our new car’s various features. Michael represents Otto’s Mini well.
Impeccable service delivered by really great people. Been a customer for almost ten years now and cannot imagine buying a vehicle anywhere else!
I had a great experience at Otto's mini. Michael Dixon was extremely helpful in getting me the car I wanted and ensuring I was happy with it. I received a very fair trade-in and overall could not have been treated better. I highly recommend Otto's and Michael!
Michael was superb throughout this process: welcoming, patient, and fun! He helped with everything - from deciding on the best model for me - to how all the features worked upon delivery. The charming accent didn’t hurt either 😁. I’m already in a FB group he recommended for Phila Mini drivers! Thank you!
Pete Barcus was a pleasure to work with! Got a wonderful deal, and Pete made it a super fast and easy process. Got the financing and payments where I needed everything to be. All the staff were amazing @ Otto's Mini! This is my 3rd Mini Cooper, all from Otto's and I'm just over the moon with my new Countryman! Thanks Pete and Ottos' mini!
Michael Dixon was fabulous to work with. He is extremely knowledgeable, and very helpful. He was outstanding at keeping me informed about my 2022 Mini’s status. This is my 7th Mini Cooper, they have all been from Otto’s.
The only place for my 2014 Mini Cooper Clubman. Bought it here but really from old Exton dealership. Have used them and this since Feb. 2016 when it bought "Mini Ha Ha"(her name). Friendly down home kind of treatment. They get the job done. Have loaner cars instead of having to wait(just add the used gas back). The only place to get Mini Ha Ha worked on. Know their vechile well. On time with needed services just all around Mini Cooperish.
Michael Dixon was a great help in my deciding to buy a used 2019 Mini from Otto's .The whole process went smoothly including getting my old vanity plate from my trade in transferred to my new vehicle
This was the most painless new car buying experience of my life. Everyone was pleasant and there was no pressure applied. Michael was nothing short of helpful, as the supply chain shortages meant my MINI took longer than usual to arrive. They even put my winter wheels on without charging me. 10/10 would do business here again.
Had the best experience ever! Worked with Michael Dixon, and the entire experience from beginning to the stunning end was easy and flawless. From the moment we made a decision a new mini was the way to go Michael assisted us every step of the way and kept us informed constantly. When the mini arrived a time was set up and everything was ready to go. Quick and efficient process of completing the paperwork and tutorial of the mini updates features and we were on our way to explore the roads. It was by far the most wonderful experience in ...
Had the best experience ever! Worked with Michael Dixon, and the entire experience from beginning to the stunning end was easy and flawless. From the moment we made a decision a new mini was the way to go Michael assisted us every step of the way and kept us informed constantly. When the mini arrived a time was set up and everything was ready to go. Quick and efficient process of completing the paperwork and tutorial of the mini updates features and we were on our way to explore the roads. It was by far the most wonderful experience in ...
Super smooth and speedy purchase process. They gave me a great price for my trade, and kept me appraised of the build process from order entry to when the car was put on a boat. Great experience & would highly recommend.
Transaction was fast and everyone was professional and courteous. I highly recommend Otto’s Mini.
Great communication. Great people. Amazing showroom. Great service. Truly ethical treatment from salesperson. Lovely product.
It was an excellent experience from the first phone call to the in person visit and the ultimate purchase of the car. Pete was fantastic to work with and made everything so easy. We had limited time and it was an incredibly smooth transaction including the trade-in of the old car. Highly recommend this dealer!
Ottos is very well managed- a great showroom with lots of professional people that are there to help you with your particular needs.Peter Barcus was professional and helped us from beginning to end. I highly recommend him as well as Ottos!
Very professional and swift experience. Michael Dixon was fantastic to work with and I would recommend highly.
Ottos mini helped me order and expedite my new Mini Cooper SE. they provided me with tracking info throughout the build and shipment process. When my vehicle finally arrived it was delivered quickly with no issues.
Great service! Honest and straight forward...just the way I like it! Set expectations and lived up to them.
Wonderful service and experience purchasing during the Covid supply issues! Michael kept us informed about the delays.
Great experience overall! Sales and customer service were extremely professional and informative. I’m happy with my purchase.
This is my family's 6th experience with OTTO's and all have been wonderful. Four out of the six have been through Michael Dixon, who has been outstanding to work with...quick, no BS, customer focused with practical recommendations. Top to bottom every time my experience with OTTO's and Michael have been outstanding. I know folks I have referred have also had that same experience! This last time is like the first time...OUTSTANDING! Thanks OTTO's and thanks Michael
Michael Dixon was fantastic from start to finish! He was able to assist my needs as well as keeping me updated on the process. Due to the shortages everywhere, it took a good bit of time to get the car, but Michael made sure I was updated every step of the way and was able to provide me with a tracking link to see the status of my MINI. Overall, Otto's MINI, but especially Michael, were fantastic, and I foresee many more vehicle purchases with them in the future. Thanks again, Michael! 🙂
I having been buying cars my whole life and have never had such an awesome experience like I did at Otto's MINI. Everyone from the Sales Manager, Finance Manager and most of all, my MINI Motoring Advisor, Michael Dixon was fantastic. They were honest, transparent, reliable and just great to deal with. Otto's MINI has figured out what customers wanted when buying a car and they have made it their business model. Truly, the best car buying experience I have ever had. I wished I could give them more than 5 stars.
Once again, Michael knocked it out of the park. Thank you for my dream car!!
I worked with both Jake and Chad throughout my purchase of my Countryman and it was a great experience. I was moving from a Jeep Wrangler to a Mini Countryman and it was a very large change and there was certainly a learning curve. I had gone to Ottos Mini on 3 different days. The 1st I worked with Chad because Jake had off and I was able to get into a Countryman. Chad was incredibly patient and informative. While I was very upfront about just wanting to look and not necessarily buy he was still kind and stayed with my ...
Ordered the Mini in July and Peter kept me updated until I finally received it in November. Very nice young man.
From our first phone call the people with whom we talked were thoughtful, friendly and helpful. Michael Dixon who helped us select our mini was knowledgeable, courteous, thoughtful and professional. He made the experience quite enjoyable!
Always a great experience with the sales and service staff at Otto's We will continue to do business with this excellent group of professionals.
I’ve been a lover of MINI since buying my first two door hardtop in 2013. Just purchase #3, the 2022 Clubman S All4 from Otto’s in West Chester and I’m so pleased. The entire buying experience, from first contact with Michael, to the test drive, to the paperwork was better than I expected. So happy that Otto’s is my local MINI dealership.
Best car buying experience of my life. Otto's is honest & fair. ALWAYS great value!
Michael is a class-act! He is an expert at what he does, while also being a true delight to work with in every way! My husband and I are thrilled with the 2022 Clubman that we built with Michael’s help. Bottomline, he’s a super guy! Otto’s Mini is most fortunate to have Michael Dixon in in their Mini Family of employees. With A Smile, Brenda Embrey Exon Randall Exon
I Found Micheal Dixon to be very Professional, Knowledgeable ,Courteous and focused on his client
Micheal was very helpful in getting into my new MINI Cooper SE. He made the process easy, including the turn in of my BMW i3 lease. I will continue to go to OTTOs for my BMW and Mini purchases and service
Michael Dixon was very helpful and very professional. Also, Helping me with the ending of lease. and, Purchasing a new mini cooper a. Thank you, for all your help Otto's Mini. Satisfy customer since 1986 Carmen E Velez
Otto's was an amazing place to buy a car. Michael was professional, knowledgeable, and a genuinely nice person doing his very best to help us.
Extremely easy and kind team to work with. Michael has excellent customer service! I love my new mini more than anything
Peter made getting a car such an easy and wonderful experience! I am incredibly glad I got him to help me pick out my car. He answered all of my questions and even checked to follow up later. He is incredibly thorough and for all the right reasons!!
Everything from my initial call to Pete and driving off in my upgraded clubman was positive and professional. Pete was very responsive via email and extremely efficient in coordinating the myriad of activities to make sure my wait time was minimal. Otto’s Mini is a top notch customer service operation.
Pete was excellent to work with - extremely knowledgeable and patient in explaining all the new tech features in my new Mini! It was a great experience!!
My fiance and I came to Otto's BMW/Mini to look at a pre-owned Mazda CX-5 that was on the lot. We had been to a few other dealers around the Philly area who were all enjoying the "chip-shortage" inflated seller's market. Many of the salesmen at these other dealers had noticeably lazy attitudes when it came to selling their vehicles as well as lack of communication. The general feeling we got at these other dealers was that the customer was expected to work for the sale, not the salesman. This was NOT the case with ...