Customer Testimonials
Michael is always a pleasure to work with. This is my second Mini I purchased from him and his service is always outstanding. I will keep supporting Otto’s Mini because of your outstanding customer service and support.
The best car buying experience I've ever had. From model and options choice to ordering the car from the factory to delivery, time estimates and pickup, my expectations were exceeded at every turn. Responses via phone and email were within minutes, not days. A bright red convertible Mini convertible is my wife's dream car and I simply could not be happier with the whole process. The 2.99% financing was just the cherry on top. Well done Otto's and thank you Michael Dixon. Nothing but class the whole way.
They were very quick and easy to deal with. Michael was pleasant and friendly. I would definitely recommend
Very pleased with the Mni we leased and the help of our experience at Otto’s Mini
The dealership was clean and friendly. The staff was kind and pleasant. Made the car buying expensive a pleasure. Pete was awesome! He answered all my questions and was attentive to my needs. Hands down a great salesman. Thanks!!
The dealership made me feel right at home,, and micheal dixon was great to deal with. I would definitly use you again.
I had an excellent car buying experience yesterday and am now driving my first Mini. Michael was easy to work with and didn't waste our time. He has provided prompt responses to my emailed questions and I would recommend him for your MINI or BMW purchases. The Otto's MINI is very nice and I would recommend it as well.
Excellent car buying experience. Michael was easy to work with and did a great job explaining the bells & whistles of our first Mini to us! It was really fun to drive home!
Michael was terrific. He was great to work with and answered all of my questions, even some I didn't think of! I felt he really understood my needs and concerns. Michael was extremely knowledgeable, considerate and a pleasure with whom to do business. I love my new Mini and will highly recommend Otto's Mini to my family and friends!
Michael provided us excellent service with no pressure and made the new car buying experience pleasant for the first time. Highly recommend the team at Otto’s Mini.
The whole experience with the service department is second to none. I have had my mini cooper’s serviced here for the last 10 years and the work has always been done quickly and properly. The loaner car program is a huge perk that very few dealerships seem to offer anymore . Otto’s is a 1st class operation
We had a great experience at Otto's, and with Michael Dixon. He was very knowledgable and helpful. Lots of cars to choose from, and a faster than usual process. I am sure the service end of things will be good as well.
We had a great experience. Michael was a pleasure with to do business. We highly recommend and love our new Mini!
The experience was excellent. Michael Dixon was extremely knowledgeable and helpful which we needed. This was our first purchase of a Mini and the dealership made it easy. We are very grateful, Mr. Dixon. My wife, Marybeth, loves the car!
Easy process. Friendly, helpful, informative. Worth the hour drive for the service I received. Would recommend to others.
Very helpful and organized. Buying process was quick and efficient. Pete was easy to work with and very available.
Very nice dealership and great service.
Pete is excellent, patient dealer! He provided lots of useful information for me. Highly recommended
Wheel Alignment & service is great and completed as per factory recommended. Thank you.
I bought my Mini countrymen at the Exton location. I was always impressed with how clean the garage was at Exton. I have now had my mini approximately eight years I continue to have my Countryman serviced at the new West Chester location. This year I have had two experiences with other dealerships that have truly highlighted the amazing customer service and experience at Otto’s MINI. The Springfield Hyundai had me me on hold for45 minutes trying to figure out if my daughter’s car was ready and left me to walk around the lot myself to find her ...
I've had some pretty bad experiences over the years with dealerships and pushy salespeople, which makes me reluctant to deal with them, and this was NOT one of them. Nice, relaxed, low pressure environment and helpful staff. Very pleased.
We've been doing business with Otto's Mini for years and Pete has always been an absolute joy to work with. I regularly tell people that Otto's is not just the best BMW/Mini Dealership I've worked with, but the best auto dealership of any manufacturer, period. Highly recommended!
Pete Barcus was great with helping me find my perfect MINI and getting through the purchasing process. I really couldn't be happier with Pete, Otto's MINI or my new, beautiful, blue MINI Cooper!
Staff is amazing excellent service
We bought our beautiful 2015 Porsche Panamera sight unseen from Michael at Otto's. The car was exactly as described, the process was quick and pleasant. We flew from Arizona to pick the car up and could not be more pleased. Highly recommended.
Pete Barcus is a true professional. From the moment of my initial vehicle inquiry all the way to finalizing my purchase he was extremely knowledgeable and responsive.
We ordered a new Mini to replace our old Mini, just because it was 7 years old.. Peter is great! Highly recommend he help with any decision making about features and models. He knows. Delivery/paperwork came together with the car in the car as the feature. Well done!
Pete was the best. Communicated so well. Great service He sold us the car sight unseen
Efficient dropoff at 7:40 AM. Car ride home and back arranged. Video of mechanic going over the car received. Approved recommendations. Update on the car sent. Invoice paid and car pickup before 5:00 PM. Car had been vacuumed. It was too cold to wash it that day. I appreciated the efficiency and workmanship. The staff was professional and friendly.
I have a 2017 mini clubman and it needed some maintenance and it was going to be an expensive bill. Preston and the entire team at Ottos mini worked together to get the car fixed at a reasonable price. They treat me as family there. I highly recommend Ottos mini/bmw for purchasing and maintenance needs. Iv been with them for 20 plus years and always come through for me!
Perfect experience in every category and our salesman, Peter was exceptional. We ordered a Mini Cooper S convertible and couldn't be happier. Peter walked us through the entire process and his knowledge, professionalism and patience were outstanding. We highly recommend this dealership and worth the drive, even if you're not close.
Vehicle was not starting. Was able to start later, drove to dealership for diagnosis. No problems was found, and I was not charged.
Otto's came to my rescue by "squeezing" me in and replacing my car battery. Very pleased with the end to end diagnostic as well. Exemplary work and customer service. Thanks Otto!
Michael was great the entire time. We purchased a fabulous used car in great condition and we are very happy with it. Otto's MINI's staff is very professional, friendly, and most helpful. High recommended.
My husband and I had the best experience! No pressure, great prices, and a beautiful dealership. Michael was so knowledgeable and great to work with. I ended up with the perfect car for me, a Mini Cooper S Convertible, and I couldn't be happier with it. Will definitely recommend Michael, and this dealership to my family and friends.
Timely professional unscheduled service.
Brought our countryman into Otto’s mini for an oil change and extremely happy with the service. They do an inspection and even include a video of the areas that will need attention the next time it comes in. And to top it off, they washed the car and our floor mats! Amazing team and service!
Otto’s MINI always takes good care of me every time I go in for maintenance on my MINI Countryman. Great communication and friendly service!
Everyone is very personable and helpful. They always got back to me right away. The creation, purchase, and hand over of the car was seamless.
Excellent service!
Michael was a pleasure to work with. Answered any questions I had quickly and accurately. The process was seamless!
Pete was great! He answered all my questions and emails. Look forward to working with Pete again the next time I get a Mini.
I have owned a Mini since 2005. I turned that one in and started leasing as I enjoy a new car every 3 years. I am on my 5th lease with Michael Dixon. Its always such a pleasure working with him. He is so professional and accommodating. He always walks me through every step till finish and follows up to make sure I am satisfied. Otto's Mini is conveniently located and the building is beautiful and clean. Any staff I have interfaced with have always been polite and helpful. I wouldn't dream of going anywhere else. Diane R.
Otto’s Mini Service, specifically our Service Advisor Preston, is just amazing! We’ve had some issues lately with the Turbo. We had the Turbo replaced in August of 2022 and by November, the Turbo went bad. This part was not a genuine part, as my warranty company wanted to force us to use an aftermarket part. Preston went above and beyond to make sure our extended warranty company was held liable to cover what our contract stated it should. Also, ensured we had the car back within a reasonable time, so my son could return to school in time. Preston ...
Michael has been exceedingly instrumental in the delivery and acquisition of two new vehicles. The first was a 2015 Mini Hardtop S build which is still in the family. The second is a 2023 Mini Hardtop JCW from the showroom. If you want a pushy salesperson go somewhere else. If you want all the facts and options that are available during vehicle search this is the place and Michael is the guy that will make it happen. Auto buying experiences don’t get any better than this!
Once again was that time of the year. Pa. Inspection. Once again with extra needs. Oil change. Brakes. Broken parts. Got a loaner Vehicle. Got all fixed. Needed battery but got it elsewhere. Once again another year of Mini Ha Ha getting her best for new year.
Michael was a pleasure to work with. He is knowledgeable, responsive and easy going. I am thrilled with my new Mini Cooper JCW Countryman.
Pete and the entire Otto's team made the entire process seamless. This was my third Mini Cooper Countryman I have bought with Pete and every experience has been wonderful. The paperwork with Noel was also super easy. It is the part I dread most when buying a new car, but the team had everything ready to go and I was in and out within 30 minutes.
Michael made finding the car I loved and the model that fit my lifestyle easy and enjoyable by answering all my questions and walking me through the lot to show me all my options. Once I decided to purchase, Michael and the staff at Otto's MINI made the whole purchase process quick and easy. It was over in a few hours start to finish and I drove off the lot with my new car. One of the most important factors in choosing Otto's MINI is the flawless service they've provided me for 10+ years of MINI ownership and ...
I was browsing cars online for my wife. It was going to be our wedding anniversary present for her. Was in my office saw this stunning Mini Cooper in their inventory. Called the dealership, talked to Michael about the mini I was interested in. He emailed me all the paperwork to get everything up and running. Everything was done online. Fast and easy. Next day went to the dealership signed the paperwork and got the car keys in like 10 minutes. This was the smoothest car buying experience I ever had. Highly recommend the dealership and I don’t think so ...
Staff was friendly and efficient. Communication and updates were excellent. Pricing of work was comparable with other auto repair companies. Car was cleaned upon pick up.
Love the people
Beautiful space, friendly staff. Easy to work with. Would definitely purchase from them again in the future.
I’ve been working with the amazing team at Otto’s for the past 5 years and they are fantastic in every regard- from Service, to Financial, to Sales. I love how you can book service online and reserve a loaner if needed. They video the work they do and send updates so you can make the best decision possible. They also never try and upsell you for no reason. The sales team actually works as a team- it’s refreshing. My sales rep, Pete, was unavailable on a day I took my car in for service. Another rep, Michael, jumped ...
Fantastic experience from start to finish. Happy to return again in the future. Mike was great.
Love the new texting feature that keeps you informed and you can even pay your bill. Super convenient. The customer service when picking up my car was great as well.
Drop-off was handled very efficiently and loaner car was ready immediately. Service was performed in the time estimated and the pick-up process was just as good as the drop-off.
Great service and did an awesome job dealing with my vehicle warranty company to get my repairs covered.
Key fob programed
Oil change and yearly inspection emissions
Pete was so easy to do business with and was very friendly and knowledgeable. I have a very hectic schedule so he was willing to do almost the entire sale with me via email which was really convenient. Practically as easily as buying something on Amazon! No complaints!
Friendly and helpful employees, though wait times are a bit long for simple routine maintenance.
The whole buying experience was very pleasant and a non pressured process which is not always the case when buying a car. Jake took his time explaining everything and never rushing us. I highly recommend this dealership based on my experience.
I have never had an easier or more pleasant experience buying a new car! Jake was great to work with and the it’s clear that he knows and enjoys his work. Thank you!!
I searched the country for a Mini spec’d to my requirements. Upon finding it at Otto’s, Michael went above and beyond to make the transaction as smooth as possible. Michael’s superlative customer service from start to finish is why I will be purchasing my future vehicles through him.
This was my first time purchasing a new car and Michael Dixon made the experience effortless and enjoyable. He communicated clearly about expectations and was very prompt in answering any questions I had throughout the process. The delivery process felt very personalized, organized, and professional. I will definitely be back the next time I'm ready to upgrade my new mini.
I love this place great customer service.
Prompt courteous professional service
I had Several check engine lights on after a DIY Clutch replacement. Mini Otto got me in there fast, had my vehicle repaired within 5 days and completed a 33 point vehicle inspection. I feel the rates were reasonable and they didn't try to add additional expenses or repairs that I didn't need. I also loves the text messaging app to communicate with them. 1st time there and will absolutely use them again. 2010 Mini Cooper S.
Otto’s had the car I wanted. They were warm, professional, and fun. Very happy with my experience.
Michael was very friendly and accommodated our needs, as well as making last minute adjustments to the vehicle. Thank you!
Very good team of service reps and technicians. Treated very well by the entire staff
This is my third car purchased through Otto’s. The quality of service has s consistently exceptional.
They had the Mini I wanted, at the right price, and in great condition. Our advisor was professional and very helpful.
I have had nothing but a great relationship with Michael and Otto's. I recommend the dealership to my friends who are interested in the Mini brand.
I just got my first Mini (Countryman) at Otto's a week ago, after searching through many dealers. I absolutely love it! Mr. Dixon went above and beyond to help me get the Mini I wanted. It was a great price and in great condition. He made it a very smooth transaction. We really appreciated his help! We will definitely recommend him and Otto's.
Good from start to finish. Very professional.
Michael was great! The entire transaction went smoothly and it was a pleasure dealing with Otto's. We have a mini dealer right in our neighborhood, but choose to go to Otto's, this is the second mini we purchased there. Thanks for everything Michael! (especially your patience with us baby boomers and the new technology:). Love my new Mini!!
This place is is very detailed oriented from the moment the garage doors automatically open until the time your car newly washed and vacuumed awaits you. They show you a video of your car underside and engine and video a detailed report of what’s wrong. Great place.
Pete keeps making dreams come true at Otto’s. He set me up in the perfect car with a QUICK process.
Did a great job! Both my wife and I noticed that the car seemed zippier after the work. Didn't expect that. Also, the car was cleaned perfectly, especially the tires.
Personable & knowledgeable fellow, who freely shared simple,responsive interactions in a timely fashion. Most appreciated!
I bought my Mini here because a friend had had a good experience dealing with them from afar - he lived in Alabama. Mike Dixon handled the entire ordering process via emails and text and we luckily were able to get an allocation for the car in the near-term future. All went well with the delivery - minimal amount of paperwork and great explanation of the major features of the car. Would recommend this dealership for any prospective Mini buyer.
Great service.
Ottos Mini made our car buying experience perfect. We knew we had to show up to take the car home with 2 kids under 7 and were nervous they would be jumping up and down on the cars in 2 hours. Michael Dixon was extremely accommodating with our schedule and had us out of there, with all questions answered, in less than 45 minutes.
Helped me find exactly what I was looking for. Walked me through the reservation process and kept me updated from order to delivery. I would highly recommend Otto’s to those considering a Mini or BMW!
The easiest car purchase I’ve ever had. Michael Dixon was great to work with!
Great annual service + inspection, plus free loaner for the day. Service advisor Preston is fantastic - very responsive and generally helpful, which he has been since I bought the car at Otto’s in 2013. Only downside to this dealership is cost!! They have gotten too expensive for me for routine things. $200+ to replace 4 spark plugs!?
The people that work here are amazing. They have always welcomed us with a smile and happy to help.