Our People
Our highly specialized Motoring Advisors are here to help you with the MINI of your dreams! Call or email today to hear about current finance specials, offers and exciting new MINI's that should arrive in our showroom next year.
WARNING: after a visit, sudden urges to tackle all 4 million miles of road in the U.S. are not uncommon.
Sales 877.688.5787
Brook Burkavage
Brook Burkavage
MOTORING ADVISOR
Phone: 610-399-8064
Fax: 610-399-4691
Michelle Dewey
MOTORING ADVISOR
Phone: 610-399-8062
Fax: 610-399-4691
I’m the veteran Motoring Advisor on our staff. I have been here the longest, and I’m pretty sure I’ve gone through more hairstyles than anyone else. I sell MINIs because I love the car and the philosophy of the brand, something I have in common with my customers. They come through the door very excited at the prospect of owning a MINI, even if they’ve never driven one. The whole experience is a bit like Christmas morning, watching them open that special present they’ve been anticipating. I really couldn’t sell any other automobile.
The test drives are the best. I’m always hearing things like: “It’s so much bigger than I thought; I love the performance and the way it hugs the road.” They seem a bit shocked at how safe they feel and how sturdy the car is – all great surprises.
Apparently, there’s something addicting about owning these cars. Many of my customers have returned for their second and third MINI. That sort of enthusiasm and loyalty have enabled me to do something I love, which is travel. Last year, as the top salesperson, I won a trip to Costa Rica, where I zip-lined through the jungle, saw lots of monkeys, and enjoyed the hotel’s very picturesque swim-up bar. This year’s awards trip will be to the Big Island of Hawaii. I can’t wait to check out the volcanoes.
I was born and raised in Delaware, and I’m still living in the First State, which makes me unique among our Motoring Advisors. As far as my life outside of work, I go to see live music at least once a week in Philadelphia, I take photography classes at the local community college, and I like to stay involved in all kinds of continuing education. I collect vintage clothing, and find my MINI has plenty of room to bring home all the treasures I pick up at garage and yard sales.
The light of my life at the moment is Lucy, a white Persian cat I rescued. I think it’s fair to say she rules my world.
Holly Hopkins
MOTORING ADVISOR
Phone: 610-399-8061
Fax: 610-399-4691
Next to my co-worker Michelle, I am the only other female motoring advisor in the Otto's building. You can recognize me right away by my enthusiastic smile, my hearty laugh and my outgoing personality. I'm also usually sporting a hat of some sort; excuse me a “bonnet” on my head so I am hard to miss when you come for a visit. I have a lengthy history of automobile knowledge and experience and started one of my first jobs as a teenager working for Pep Boys. After spending my twenties with a high-end branded dealership as a Service Advisor, I decided it was time to switch gears and expand my knowledge of the automobile industry. I wanted to work with a vehicle that was as unique, fun and as reliable as I am. Thats what drove me to Otto's! You will see my passion for MINI radiate through me from our first meeting. Not only do I believe in the MINI mindset, I also live it. My current MINI is a 2009 Clubman S in midnight black, manual transmission of course. I let my husband drive it only when it needs to be washed. You will understand once you get behind the wheel! I’m very outgoing and I like to connect with people, to teach them all the fabulous things about our cars, and help them select the perfect MINI. But for all my enthusiasm, I never pressure anyone. I'm a firm believer in treating someone how I would expect to be treated. I will ask you the right questions and help you fulfill your goals. Although it sounds cliché, customer service and satisfaction is my number one priority. I am fortunate to have my customers brag about me and their positive experiences here at Otto's on the web for the online world to see. I love spending time with friends and family, traveling, live music, art, photography, projects in my home and motoring in the rallies that the Philly MINI club put together. I promise to always stay true to the MINI brand, and to treat you as if you are already a MINI family member! Please stop by and say hello!
Service 866.265.7075
Themis Galanos
SERVICE MANAGER
Phone: 610-399-8069
Fax: 610-399-4601
Before I came to Otto’s, I had been in the automotive business in this area for years. I knew this dealership had a great reputation – and I also knew of BMW’s reputation as a driver’s car. I think of myself as a driver, so I figured working here would be a fit.
I’ve always loved to tinker, mostly on a self-taught basis. Growing up I was the neighborhood bike mechanic. I started working on cars at a gas station during the summers while I was an engineering student at Temple. When I graduated and discovered there were no jobs in my field, I just decided to stay with cars.
Over the next eighteen years I worked as a technician, shop foreman, service advisor, service manager, and service director. I became a master technician, and am currently an accredited ASE Master here at Otto’s.
I believe the key to service in this industry is knowing you’re as much in the people business as the car business – something I learned at my first job. Here at Otto’s, my training as an engineer, my experience working with people, and my technical understanding of these automobiles all support the role I play as a service manager.
I’ve been married 23 years and have five children with ages spanning two decades. They’re a huge part of my life. I’m an amateur musician and former band member, and even though the guys I used to play with are now doing other things, I will still pick up the guitar every day.
