Otto's MINI
305 W Lincoln Hwy, Exton, PA 19341 • Toll Free: 877.688.5787 • Service: 877.601.7939
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.8
  •   4.5
    "Emily, our salesperson was very easy to work with, my wife and I came in 3 times, once with our dog {to see if he would fit in the back} he did, he's a golden retreiver and has plenty of room. We are really enjoying our Mini"   –   Manfred N., Downingtown, PA May 14, 2012
  •   5.0
      –   Michael C., West Chester, PA May 14, 2012
  •   4.0
      –   Thomas B., Media, PA May 13, 2012
  •   5.0
      –   Jill C., Collegeville, PA May 12, 2012
  •   5.0
      –   Andrew M., Linwood, PA May 12, 2012
  •   5.0
    "We had a wonderful experience at Otto's Mini dealership in West Chester, PA. Not a single complaint. Our salesperson, Pete Barcus couldn't have been any more professional, informative and attentive. He was very patient about us coming back several times so I (Susan) could get my "Mini - fix" while it was in production. Bottom-line, I love my Mini and I was very pleased with the whole process!"   –   James W., West Chester, PA May 11, 2012
  •   5.0
      –   Robert K., Chalfont, PA May 10, 2012
  •   5.0
      –   Heather G., Coopersburg, PA May 10, 2012
  •   4.5
      –   Francine M., Collegeville, PA May 9, 2012
  •   4.5
      –   Lisa F., Norristown, PA May 9, 2012
  •   5.0
      –   MINI Owner, Glenmoore, PA May 8, 2012
  •   5.0
      –   John B., Gilbertsville, PA May 8, 2012
  •   5.0
      –   Diane F., Norristown, PA May 7, 2012
  •   5.0
    "What a treat. Michael Johns was outstanding - knowledgeable, patient, and quite amusing. Gifted!"   –   MINI Owner, Glenmoore, PA May 7, 2012
  •   5.0
      –   Andria S., West Chester, PA May 6, 2012
  •   5.0
      –   MINI Owner, Glenmoore, PA May 5, 2012
  •   4.5
    "Michelle was an excellent salesperson and the experience of purchasing a Mini went smoothly and professionally. I am delighted with the Mini and really enjoy driving it"   –   MINI Owner, Hummelstown, PA May 5, 2012
  •   5.0
      –   MINI Owner, Kennett Square, PA May 5, 2012
  •   5.0
    "I flew up from Florida to buy my mini at Otto's. It was worth the trip. Michelle made the the whole buying experience a pleasure."   –   Elise B., West Palm Beach, FL May 5, 2012
  •   3.0
    "The test drive process was painless, ordering the car was quick, and I love my car. Following the ordering of the car and settling of finances the car seemed to fall of the radar of the dealership and I became the only person keeping track of its build progression. For the cost of this MINI I expected more aggressive updating."   –   MINI Owner, West Chester, PA May 3, 2012
  •   5.0
      –   John M., West Chester, PA May 2, 2012
  •   4.5
    "Great team of individuals at Otto's MINI. Everyone seemed truly excited about us there and having us purchase a Mini. They had a quick turn around with the vehicle which was great because we were on a deadline. The only small downfall was on the day we came to look at cars there was we had to wait for a representative multiple times and got shuffled between different staff members."   –   Jennifer S., Collegeville, PA May 1, 2012
  •   5.0
      –   Nancy B., West Chester, PA Apr 30, 2012
  •   5.0
      –   Shirley W., Bear, DE Apr 30, 2012
  •   5.0
    "This is now our fifth Mini. Michelle at Otto's made this the best experience yet!"   –   Jason Z., Downingtown, PA Apr 29, 2012
  •   5.0
    "My sales consultant Michelle was extremely courteous &knowledgeable throughout the entire sales process. Thanks again Anthony P"   –   Anthony P., Reading, PA Apr 29, 2012
  •   5.0
      –   Edward W., Pottsville, PA Apr 25, 2012
  •   5.0
      –   Nicole O., Glen Mills, PA Apr 24, 2012
  •   5.0
    "Michelle knew exactly what we wanted and provided it for us. This is the second mini Michelle has sold us and we would buy another car from her. She did and outstanding job!"   –   Christopher M., Downingtown, PA Apr 24, 2012
  •   5.0
    "Purchasing a MINI from Ottos was a great experience. Brook our MA was awesome to work with from the time we ordered to when our MINI was delivered."   –   Tony G., Chalfont, PA Apr 17, 2012
  •   5.0
      –   Geoffrey S., Chesterbrook, PA Apr 12, 2012
  •   5.0
    "Best car sales experience ever!"   –   Bryan R., Breinigsville, PA Apr 11, 2012
  •   5.0
    "My salesman Michael Johns was excellent. He was very friendly, outgoing and well versed on the mini I purchased."   –   Melony T., Frazer, PA Apr 11, 2012
  •   4.5
      –   Alida C., Elverson, PA Apr 11, 2012
  •   5.0
      –   Michael S., Elysburg, PA Apr 9, 2012
  •   4.5
      –   Nancy D., Arlington, VA Apr 8, 2012
  •   5.0
      –   James K., Wilmington, DE Apr 7, 2012
  •   4.5
      –   MINI Owner, Villanova, PA Apr 7, 2012
  •   4.5
      –   Mary S., Downingtown, PA Apr 3, 2012
  •   4.5
    "everyone at Otto's mini was very nice"   –   Julie A., Downingtown, PA Apr 2, 2012
  •   5.0
    "Michele was very responsive and because the transaction was quick, she accommodated the speed of my needs very well."   –   Linda Y., Glen Mills, PA Apr 1, 2012
  •   4.5
      –   Bryan F., Norristown, PA Mar 31, 2012
  •   4.5
      –   MINI Owner, Newark, DE Mar 29, 2012
  •   4.5
    "Michael was very helpful throughout the whole sales process"   –   Kevin H., Ambler, PA Mar 22, 2012
  •   5.0
    "Friendly comfortable atmosphere. Michael Johns was our salesman, he listened and let us make our decision without pressure. A note about the MiniUsa website... the factory tour is not working. I would be interested in the video of the factory tour."   –   Peter C., West Chester, PA Mar 20, 2012
  •   5.0
      –   Elizabeth G., West Chester, PA Mar 20, 2012
  •   5.0
    "Otto's MINI truly exceeded my expectations in a sales experience. As a 2nd time car-buyer, with past torturous car dealership personal, I was blown away with how kind, friendly, and helpful all the staff was. From the woman at the front desk who greeted me with a genuine smile, to my salesman, Brook, who took the time to sit with me, get to know me and what I was looking for in a car, to the guy who helped me sign all of my paperwork and took the time to explain all the financial information to me and even the girl in the lifestyle boutique who took the time to help me pick out my purchase. Everything was explained to me every step of the way, there were no surprises, no haggling, no gimmicks. Just friendly people who share the passion for the MINI as much as their customer service. I have recommended the dealership to everyone I know and have bragged about how easy and confident my purchase was. Buying a car is a big purchase and is one that you must feel good about for the next 6-7 years. I am confident in my new MINI and the relationship that I have formed with the dealership that I will return to time and time again!"   –   Gabriella T., King Of Prussia, PA Mar 19, 2012
  •   4.5
      –   Kimberly G., Kennett Square, PA Mar 18, 2012
  •   5.0
      –   MINI Owner, Newark, DE Mar 8, 2012
  •   5.0
      –   Steven T., Frazer, PA Mar 8, 2012
  •   5.0
      –   Hayes R., Wilmington, DE Mar 7, 2012
  •   4.5
      –   Hope H., Downingtown, PA Mar 6, 2012
  •   5.0
      –   Catherine P., Phoenixville, PA Mar 5, 2012
  •   4.5
      –   Jo S., Media, PA Mar 5, 2012
  •   4.5
      –   Frank M., Mohnton, PA Mar 5, 2012
  •   5.0
      –   Wendy D., Exton, PA Mar 4, 2012
  •   4.5
      –   Andrew M., West Chester, PA Feb 28, 2012
  •   5.0
      –   Dale H., Malvern, PA Feb 20, 2012
  •   4.5
      –   Jolanda D., Phoenixville, PA Feb 19, 2012
  •   5.0
    "My wife and I just purchased our 3rd MINI from Otto's, a 2012 Cooper S convertible, in British Racing Green. What a beauty. Sensing our excitement on the day we picked up the car, Michelle, our Sales Advisor, and Chad, Sales Manager, appeared just as excited. They spent the time needed to make us feel comfortable with the MINI Connected entertainment and nav system and other aspects of the car that were different from our previous Coopers. We feel we got a good trade-in price for our 2009 MINI. And as always, Michelle's good taste helped us sort through the available options as we "built" the car. Thanks for another memorable experience at Ottos."   –   Lifford C., Strasburg, PA Feb 16, 2012
  •   4.5
      –   MINI Owner, Philadelphia, PA Feb 15, 2012
Service Rating 4.6
  •   5.0
      –   Kevin S., Downingtown, PA May 13, 2012
  •   5.0
      –   Lori B., Morgantown, PA May 12, 2012
  •   4.0
      –   Steven B., Newark, DE May 11, 2012
  •   5.0
    "Another great service experience from Otto's -- thanks!"   –   Andrea H., Downingtown, PA May 10, 2012
  •   3.5
    "The service manager was very nice. The service took longer than expected. They washed my car, which was nice, but they did not wash the front of the car at all and it was still dripping when they gave it back to me. I had towels in my car and dried it in the service bay."   –   MINI Owner, Wayne, PA May 10, 2012
  •   4.5
      –   MINI Owner, Lancaster, PA May 8, 2012
  •   4.5
    "All work performed properly, car ultra clean, service personnel welcoming and competent."   –   Christina G., Paoli, PA May 7, 2012
  •   3.0
      –   Susan J., Manheim, PA May 6, 2012
  •   5.0
      –   Sherry M., Lafayette Hill, PA May 5, 2012
  •   5.0
      –   Jack L., King Of Prussia, PA May 5, 2012
  •   4.5
      –   Nancy F., Coatesville, PA May 5, 2012
  •   5.0
    "Fred did a really nice job. Much appreciated!!"   –   Richard M., Malvern, PA May 5, 2012
  •   5.0
      –   Gary W., Wilmington, DE May 5, 2012
  •   5.0
    "Fred was very helpful. A loaner car was provided for us at no extra cost."   –   MINI Owner, Wyncote, PA May 4, 2012
  •   5.0
      –   Freddy R., Sinking Spring, PA May 4, 2012
  •   4.5
    "This was my first visit to the dealership. I found the people friendly and the service to be outstanding."   –   Bruce H., Gettysburg, PA May 3, 2012
  •   5.0
      –   Kurt H., Kennett Square, PA May 3, 2012
  •   5.0
      –   Wade R., West Chester, PA May 3, 2012
  •   4.0
    "Service was great - only issue was that I paid for a second bike rack that couldn't be installed as of yet, but Anthony took care of it to my satisfaction. Great department."   –   Christopher D., West Chester, PA May 3, 2012
  •   4.5
      –   James S., Exton, PA May 3, 2012
  •   3.5
      –   Dana M., Newark, DE May 2, 2012
  •   4.0
      –   Stuart S., Media, PA May 2, 2012
  •   3.5
    "I drove to the address on my Appointment Confirmation emailed to me and ended up at Otto's BMW! Grrrrr... Address needs to be changed."   –   MINI Owner, Lancaster, PA May 2, 2012
  •   5.0
      –   Liliana C., Reading, PA May 2, 2012
  •   5.0
    "The technician recommended a tire rotation and tire balancing at a cost of over $90. If this was a routine item recommended by MINI, then it should have been covered. As it was, the vehicle has tremendous smoothness in ride indicating to me that the tire balance was correct. If the technician was recommending routine tire rotation to prolong tire life and MINI chose not to include that in its prepaid maintenence, then a more reasonable cost of around $30 would be acceptable to me. Two of the wheels were already pulled for the PA state mandated inspection. It felt like an upsell to me."   –   Bob D., Langhorne, PA May 2, 2012
  •   4.0
      –   Israel P., West Chester, PA May 1, 2012
  •   4.5
      –   Linda B., Mount Joy, PA May 1, 2012
  •   5.0
      –   MINI Owner, Royersford, PA Apr 30, 2012
  •   5.0
      –   MINI Owner, Oxford, PA Apr 28, 2012
  •   4.5
      –   Jan H., Phoenixville, PA Apr 27, 2012
  •   4.5
      –   Richard R., West Chester, PA Apr 27, 2012
  •   4.0
    "The service went well, but it was a huge disappointment to require service after only ~150 miles on my new car."   –   MINI Owner, West Chester, PA Apr 27, 2012
  •   5.0
      –   Steven C., Downingtown, PA Apr 26, 2012
  •   4.5
      –   John I., Oley, PA Apr 26, 2012
  •   5.0
      –   Kathleen S., Sewell, NJ Apr 26, 2012
  •   5.0
      –   Franco A., Upper Chichester, PA Apr 25, 2012
  •   4.5
      –   Alexis L., Lititz, PA Apr 25, 2012
  •   4.5
      –   Francine M., Collegeville, PA Apr 24, 2012
  •   4.5
      –   Robert D., Wallingford, PA Apr 23, 2012
  •   4.5
      –   Rob S., West Grove, PA Apr 23, 2012
  •   4.5
      –   Louis L., Blue Bell, PA Apr 22, 2012
  •   4.5
      –   Lauren H., West Chester, PA Apr 22, 2012
  •   4.5
      –   Marianne H., Coatesville, PA Apr 22, 2012
  •   4.5
      –   Dorothea K., Elysburg, PA Apr 22, 2012
  •   5.0
      –   Shawn H., Glenmoore, PA Apr 21, 2012
  •   5.0
      –   James P., Essington, PA Apr 21, 2012
  •   5.0
    "Joe was the best..He makes it easy to do business at Otto's!!"   –   Joey A., Avondale, PA Apr 21, 2012
  •   5.0
      –   Jean Z., Exeter, PA Apr 20, 2012
  •   4.5
      –   Andrew M., West Chester, PA Apr 20, 2012
  •   4.5
      –   MINI Owner, Wilmington, DE Apr 18, 2012
  •   4.5
      –   Sara I., Chadds Ford, PA Apr 18, 2012
  •   5.0
      –   MINI Owner, Wilmington, DE Apr 18, 2012
  •   4.5
      –   Barton D., Honey Brook, PA Apr 16, 2012
  •   4.0
    "When I originally reported the problem, I was asked if I would wait or need a loaner. I chose to wait as I thought it would be an extremely minor issue to fix. After arriving, I was told that I really did need a loaner because the process would take much longer than expected, reprogramming itself can take several hours. If that were the case, why not have simply scheduled the loaner from the beginning? The service itself was excellent; the customer service was fine; it's really the efficiency and expectation I'm considering here."   –   Kevin A., Blue Bell, PA Apr 16, 2012
  •   5.0
      –   MINI Owner, Narberth, PA Apr 16, 2012
  •   5.0
      –   MINI Owner, Paoli, PA Apr 15, 2012
  •   5.0
      –   MINI Owner, Quakertown, PA Apr 15, 2012
  •   4.5
      –   Carl S., Nottingham, PA Apr 13, 2012
  •   4.5
      –   Daryl R., Chesterbrook, PA Apr 12, 2012
  •   5.0
    "Great service for a car that needs one"   –   MINI Owner, Exton, PA Apr 12, 2012
  •   5.0
      –   Alan S., Palmyra, PA Apr 11, 2012
  •   4.5
      –   Cheryl N., Wrightsville, PA Apr 11, 2012
  •   4.5
      –   MINI Owner, Chester Springs, PA Apr 10, 2012
  •   4.0
    "I was there for a tire replacement and was told needed an alignment. But I can't find that information anywhere that it needs to be done at 11,000 miles. Hope I as not scammed. This is the first time I was given a rental car not a mini as Otto's kept the car overnight. THe Enterprize dealer wanted to charge me rental insurance and other fees (this should be told to the client at Otto's before getting to Enterprize)."   –   MINI Owner, Lincoln University, PA Apr 9, 2012
  •   4.5
    "This was by far the best I have ever been treated and it is all because of Anthony in your parts department. The service manager was busy with another customer when I picked up my car and Anthony overheard my question to the person who checks out customers. He spent time answering all my questions and then even showed me how to check my oil and let me try. I can't say enough about what a great asset he is to your company."   –   Molly C., Sinking Spring, PA Apr 8, 2012
  •   4.5
    "service was very good; however; in less than a week red light is back on and car was returned to service bay on friday 4/6/2012."   –   David G., West Chester, PA Apr 8, 2012
  •   4.0
      –   Michael C., Newark, DE Apr 8, 2012
  •   5.0
      –   Kimberly D., Claymont, DE Apr 8, 2012
  •   5.0
      –   Anna M., West Chester, PA Apr 7, 2012
  •   5.0
      –   Susan R., Thorndale, PA Apr 6, 2012
  •   5.0
      –   Samuel R., Cochranville, PA Apr 5, 2012
  •   4.0
      –   Jeffrey S., West Chester, PA Apr 5, 2012
  •   3.5
      –   Bruce C., Wayne, PA Apr 5, 2012
  •   4.5
      –   Jack H., Landenberg, PA Apr 5, 2012
  •   5.0
    "Anthony & Joe went that extra yard to work me into their schedule. They always strive to meet their high expectations to keep the customer coming back."   –   Michael S., Eagleville, PA Apr 5, 2012
  •   5.0
      –   Stephen N., West Chester, PA Apr 3, 2012
  •   4.5
    "Friendly, helpful staff."   –   Lawrie B., West Chester, PA Apr 2, 2012
  •   4.0
      –   MINI Owner, West Chester, PA Apr 2, 2012
  •   5.0
      –   Allen J., West Chester, PA Apr 2, 2012
  •   5.0
      –   Glenn F., Hummelstown, PA Apr 2, 2012
  •   4.5
      –   James L., Lititz, PA Apr 1, 2012
  •   5.0
      –   M R., West Chester, PA Apr 1, 2012
  •   4.5
    "Staff was very courteous. I appreciated the computer work area and was able to get some work done while the car was being service. Facilities were clean and neat."   –   Jerome H., Lansdale, PA Mar 31, 2012
  •   4.0
      –   Peter K., Chadds Ford, PA Mar 31, 2012
  •   3.0
    "Spoiled,always have had a Mini loaner when in for service. Was not available this time, but was offered an Enterprise rental, which I accepted. Definite step down from my Mini."   –   James M., West Chester, PA Mar 31, 2012
  •   3.5
    "I'm very disappointed that the lights on the heater control, for the second time burned out, most likely was not repaired correct the first time when it was in warranty."   –   Frank C., West Chester, PA Mar 31, 2012
  •   4.5
      –   Lori C., Paoli, PA Mar 31, 2012
  •   4.5
    "First experience with Otto and it was excellent! Courteous, professional and outstanding work. I'll be back!"   –   Steve H., Lancaster, PA Mar 31, 2012
  •   4.5
      –   Mary H., Camp Hill, PA Mar 30, 2012
  •   5.0
      –   Rachel L., Reading, PA Mar 29, 2012
  •   5.0
      –   MINI Owner, Malvern, PA Mar 29, 2012
  •   4.5
      –   Traci F., Lewisburg, PA Mar 29, 2012
  •   4.5
      –   Cindyann T., York, PA Mar 29, 2012
  •   4.5
    "I particularly liked how Fred Rey greeted me when I drove into the garage. My name was written on the board so I knew that I was expected."   –   Dwayne D., New Castle, DE Mar 29, 2012
  •   5.0
      –   MINI Owner, Wayne, PA Mar 29, 2012
  •   5.0
      –   Brian S., Narvon, PA Mar 28, 2012
  •   5.0
      –   Richard S., Lebanon, PA Mar 28, 2012
  •   4.5
      –   Robert H., Lancaster, PA Mar 28, 2012
  •   4.5
      –   Charles C., Pottstown, PA Mar 28, 2012
  •   5.0
    "All my interactions with Joe Fritz have exceeded expectation. He always greets everyone around him and makes them feel welcomed. Watching him interact with others is a HARVARD Business Review "HOW TO". He is never too busy or ever gives the impression he is having a bad day. He should give a workshop to the sales personnel or let them spend a day with him."   –   MINI Owner, Felton, DE Mar 28, 2012
  •   5.0
    "I did not request a loaner initially. Something came up with my ride to and from the dealership and Otto's accommodated by giving me a loaner at hte last minute. Very much appreciated!"   –   Peter W., Chesterbrook, PA Mar 28, 2012
  •   5.0
      –   Mark U., Ephrata, PA Mar 28, 2012
  •   5.0
    "GREAT JOB THANKS"   –   Kirk G., New Castle, DE Mar 28, 2012
  •   4.5
      –   Erica S., Garnet Valley, PA Mar 26, 2012
  •   4.5
    "Once locating your new location things went very smoothly."   –   Jack M., Hockessin, DE Mar 26, 2012
  •   4.5
      –   Patrick H., Lancaster, PA Mar 25, 2012
  •   5.0
    "Awesome experience, by far my favorite dealership and service facility!!!!!"   –   Brian F., Wilmington, DE Mar 25, 2012
  •   4.5
      –   MINI Owner, Swarthmore, PA Mar 24, 2012
  •   5.0
      –   Freddy R., Sinking Spring, PA Mar 24, 2012
  •   4.5
    "My past visits for service at Otto's were never awful, but I was never really got a great impression from the service advisor. This trip was different though, Joe Fritz was the service advisor and he was great. He was very easy going, friendly and just gave off an honest vibe. I've never experienced that with past advisors. I am defn. going to make sure my next service visit is when Joe is working!"   –   Valerie P., Lancaster, PA Mar 24, 2012
  •   4.0
      –   MINI Owner, Reading, PA Mar 24, 2012
  •   5.0
      –   Michael M., Newark, DE Mar 23, 2012
  •   4.5
      –   Colleen M., Malvern, PA Mar 23, 2012
  •   5.0
    "The service was done on time and surprisingly quickley."   –   Goran B., Harrisburg, PA Mar 23, 2012
  •   4.5
    "All service items were addressed and fixed properly."   –   Michele B., Newark, DE Mar 23, 2012
  •   5.0
    "My wife and I happened to be in Exton recently and stopped by Ottos to see if they could make a minor repair to our MINI. The problem surfaced just the day before and we didn't have an appointment. Thanks to Chad and the service staff the repair was done and we were in and out within an hour. A nice act of kindness, thank you, Ottos."   –   Lifford C., Strasburg, PA Mar 23, 2012
  •   5.0
      –   MINI Owner, Wayne, PA Mar 22, 2012
  •   4.5
      –   David C., Avondale, PA Mar 22, 2012
  •   4.0
      –   Shane M., Landenberg, PA Mar 22, 2012
  •   5.0
    "would like to thank everyone at mini for the outstanding service provided to me."   –   Deb K., Mechanicsburg, PA Mar 22, 2012
  •   4.5
      –   MINI Owner, Chester Springs, PA Mar 21, 2012
  •   4.5
      –   Nadine S., West Grove, PA Mar 21, 2012
  •   4.0
      –   Tracy D., Rising Sun, MD Mar 21, 2012
  •   4.5
      –   Gail B., Oxford, PA Mar 21, 2012
  •   5.0
    "Customer service is top shelf every step of the way"   –   Robert D., North Wales, PA Mar 21, 2012
  •   4.0
      –   MINI Owner, Kennett Square, PA Mar 19, 2012
  •   4.5
      –   David S., Phoenixville, PA Mar 19, 2012
  •   5.0
      –   MINI Owner, Camp Hill, PA Mar 19, 2012
  •   4.5
      –   Dan R., Middletown, DE Mar 19, 2012
  •   4.5
      –   Fred H., Chester Springs, PA Mar 19, 2012
  •   4.0
      –   Jenette I., Conshohocken, PA Mar 18, 2012
  •   2.0
    "Car wasn't completed despite scheduling it to be completed with drop day before, no call to advise me on status of car. Still have engine light despite having my car an additional day. Joe from service did a nice job apologizing and allowed me to keep the loaner which I did appreciate however, I am used to being notified via email or text staus of the car. At drop off I addressed issues that needed to be looked at and initially when the car wasn't completed they were unaware of my problems. Did not find the cashier friendly in the least, overall a C- from me and it was my first time using your facility. Joe also told me He would get my car cleaned to make it up to me I think they washed it but never did the inside dried drip marks on the hood and windows just another disappointment!"   –   Matthew R., Aston, PA Mar 18, 2012
  •   4.5
    "Fun to be there and watch the operation with just Minis. New facility is great. The less than top ratings was probably due to: A. No one is perfect B. Morning drop-offs were heavy when I showed up. However, I was a bit early and could accommodate. When my Serv Rep was free, he was indeed truly exceptional. My Serv Rep is a 10 and a credit to your organization. I picked up my Mini at end of day and have to say the experience "exceeded expectations" and made me smile when I left. Proud Mini owner."   –   Richard C., West Chester, PA Mar 18, 2012
  •   4.0
      –   Joseph Z., Hockessin, DE Mar 18, 2012
  •   5.0
      –   Elizabeth L., Avondale, PA Mar 18, 2012
  •   5.0
    "New location is beautiful! Everyone was helpful, knowledgable and polite"   –   Dorothy H., ALLOWAY, NJ Mar 17, 2012
  •   4.0
    "Very smooth with no problems."   –   David K., Berwyn, PA Mar 17, 2012
  •   5.0
      –   Edward J., Royersford, PA Mar 16, 2012
  •   5.0
    "Otto Mini is the best dealership I have ever purchased a car from. I never have a single worry, I have 100% confidence that my mini will be perfect when I get it serviced."   –   Abigail M., Wilmington, DE Mar 16, 2012
  •   4.5
      –   Robin A., Chester Springs, PA Mar 16, 2012
  •   4.5
    "Everything went very smoothly."   –   MINI Owner, Chester Springs, PA Mar 16, 2012
  •   5.0
      –   Neil B., Harleysville, PA Mar 16, 2012
  •   5.0
    "Service rep was very helpful answering questions I had regarding some future work I might want done to my mini. They are all always so upbeat and friendly. Also love that my mini is always clean when I pick it up. Great personal service!"   –   George W., Chester Springs, PA Mar 16, 2012
  •   5.0
      –   Michael U., Lancaster, PA Mar 15, 2012
  •   5.0
      –   Patrick D., West Chester, PA Mar 15, 2012
  •   4.0
      –   Marcelito T., Plymouth Meeting, PA Mar 14, 2012
  •   5.0
      –   Dell F., Chester Springs, PA Mar 14, 2012
  •   4.0
      –   Steve J., Parkesburg, PA Mar 14, 2012
  •   3.5
      –   Paul M., Wilmington, DE Mar 14, 2012
  •   5.0
    "Fast service"   –   Charles M., Glenmoore, PA Mar 14, 2012
  •   4.5
    "OVER ALL IT WAS VERY ENJOYABLE FOR MY FIRST TIME THERE, THE REPAIRS JUST TOOK LONGER THAN I HAD HOPED FOR."   –   Patricia Y., Lancaster, PA Mar 14, 2012
  •   5.0
      –   Larry D., Birdsboro, PA Mar 12, 2012
  •   4.5
      –   Jonathan S., Collegeville, PA Mar 12, 2012
  •   4.5
      –   Jack I., Phoenixville, PA Mar 12, 2012
  •   5.0
      –   Kenneth H., Elkton, MD Mar 12, 2012
  •   5.0
    "I love my MINI, and I love Otto's. Don't know how Otto's has managed to maintain such an amazing staff; I've owned 5 cars prior to my MINI and dealt with 2 Chrysler/Plymouth, 1 Dodge, 1 Subaru, and 1 Honda dealership - and none of them were even close to the level of genuinely friendly, dedicated personnel from sales through service as Otto's has been over my 4+ years and 90,000+ miles of MINI motoring. At this point, I can't imagine ever wanting a different car or wanting to buy it from anyone else. Thank you, everyone at Otto's!"   –   Jason K., West Chester, PA Mar 11, 2012
  •   5.0
      –   Gordon E., Chestertown, MD Mar 10, 2012
  •   5.0
      –   Robert U., Pottsville, PA Mar 9, 2012
  •   5.0
      –   Roger J., Wyndmoor, PA Mar 9, 2012
  •   3.5
    "Wish there had been more conversation around replacement of tire."   –   Lisa M., Downingtown, PA Mar 9, 2012
  •   4.5
      –   MINI Owner, West Chester, PA Mar 9, 2012
  •   4.5
      –   Jill H., Ephrata, PA Mar 9, 2012
  •   5.0
    "Driving into the garage via the automatic door and then greeted by someone in the service dept. is TRULEY an "exceptional Guest experience" Hats off to the folks who thought that up."   –   John S., West Grove, PA Mar 9, 2012
  •   4.0
      –   Melissa S., Collegeville, PA Mar 9, 2012
  •   4.5
      –   Donna Z., West Chester, PA Mar 9, 2012
  •   4.5
    "Prompt and courteous service. Service was performed as scheduled and on time. The new facility in Exton is great. Love the drive in service area. Thanks."   –   David L., Lititz, PA Mar 7, 2012
  •   5.0
      –   Joseph K., Bethlehem, PA Mar 7, 2012
  •   5.0
      –   Thomas J., Bear, DE Mar 7, 2012
  •   4.5
      –   MINI Owner, King Of Prussia, PA Mar 7, 2012
  •   5.0
      –   Keith L., Norristown, PA Mar 7, 2012
  •   5.0
      –   Lisa Z., Downingtown, PA Mar 7, 2012
  •   5.0
    "I have owned my Mini for almost 2 years. In the last 2 years I have had a couple of problems with the car, including a recall. Otto's Mini has always repaired my car back to 100% and I have always been completely satisfied. Not only is Otto's Mini an exceptional dealership, but your employees are also top notch. My service advisor Fred kept me informed while my car was being worked on and was truly my advocate in getting my car repaired. I cannot say Thank you enough. When I picked up my car 3 days later the women at the desk was very friendly and helpful. I had several questions about my car, and the sales Manager Chad came out and sat in the car with me for about 30 minutes and helped me program my satellite radio and cell phone. Thank you, Thank you! Your dealership is worth the 40 mile drive! Otto's Mini is the definition of superior customer service! Thank you again.....see you in 6000 miles!"   –   Kelly C., New Castle, DE Mar 6, 2012
  •   5.0
      –   Kathryn J., WEST CHESTER, PA Mar 5, 2012
  •   5.0
      –   Catherine P., Phoenixville, PA Mar 5, 2012
  •   4.5
      –   MINI Owner, Downingtown, PA Mar 5, 2012
  •   5.0
      –   Hugh C., Mount Royal, NJ Mar 5, 2012
  •   4.5
      –   MINI Owner, Chester Springs, PA Mar 4, 2012
  •   5.0
      –   Sally S., Wilmington, DE Mar 4, 2012
  •   5.0
      –   Conchi M., Collegeville, PA Mar 4, 2012
  •   4.5
    "A nice experience and great that the service team have time to discuss questions and thoughts on my mini and make it personal."   –   Nigel W., Newtown Square, PA Mar 3, 2012
  •   5.0
      –   MINI Owner, Newtown Square, PA Mar 3, 2012
  •   1.0
    "I purchased a battery and had it installed at Otto's. It was $281.84 for the battery and installation. I fell this was way to expensive."   –   Donald R., Wilmington, DE Mar 3, 2012
  •   5.0
      –   MINI Owner, Blue Bell, PA Mar 3, 2012
  •   5.0
      –   Rich P., Downingtown, PA Mar 2, 2012
  •   5.0
      –   Jack W., West Grove, PA Mar 2, 2012
  •   2.5
    "Not happy that my car was damaged and it took a week to get back"   –   MINI Owner, Holland, PA Mar 2, 2012
  •   5.0
      –   Michael K., Parkesburg, PA Mar 2, 2012
  •   5.0
      –   Katie W., Wilmington, DE Mar 1, 2012
  •   5.0
    "MA made me aware of tires and recommended an oil change as well as an alighnment"   –   Keith D., Glenolden, PA Mar 1, 2012
  •   5.0
      –   Rose G., Wilmington, DE Mar 1, 2012
  •   5.0
    "As`always your service department was very helpful and solved my problem"   –   Faith P., Wilmington, DE Mar 1, 2012
  •   5.0
    "I am a very happy mini owner!"   –   Laura A., Wilmington, DE Mar 1, 2012
  •   4.5
      –   Shirley N., Collegeville, PA Mar 1, 2012
  •   4.0
      –   MINI Owner, Wilmington, DE Feb 28, 2012
  •   5.0
    "Your Mr. Fritz is a real pro. Hang on to him!"   –   Carolyn G., Wilmington, DE Feb 27, 2012
  •   4.5
    "They were supposed to replace wipers and they forgot. Very minor issue though."   –   MINI Owner, ROYERSFORD, PA Feb 27, 2012
  •   2.5
    "I was satisfied with my service, it was what happened afterward that I was upset about. After I picked up my MINI I immediately drove into Philadelphia. On the highway when I was driving at a high speed, several of my brake lights lit up and scared me very badly. I was able to get to my destination safely, but I was shaken. A brake failure at that speed would have been very bad. I immediately called Otto's and my service Adivsor directly but was unable to get anyone at MINI on the phone. I spoke to someone at Otto's BMW who told me he would advise Fred, my Service Advisor, that I would be coming in on Monday to have the problem fixed. When I did arrive Monday, Fred had no idea that there had been an issue at all. He was able to fix the warning lights and I have not had an issue since. I simply did not expect something like this to happen. Additionally, and this is a minor point, I had to re-wash my mirrors because whatever MINI washed them with left watermarks, and I could not see clearly."   –   MINI Owner, Chester Springs, PA Feb 26, 2012
  •   4.5
      –   MINI Owner, Phoenixville, PA Feb 26, 2012
  •   5.0
      –   Vincent B., Lancaster, PA Feb 26, 2012
  •   5.0
      –   Dennis B., Sinking Spring, PA Feb 25, 2012
  •   4.0
      –   MINI Owner, Norristown, PA Feb 24, 2012
  •   4.5
      –   Donald E., WEST CHESTER, PA Feb 24, 2012
  •   5.0
      –   Phillip M., Gettysburg, PA Feb 24, 2012
  •   5.0
      –   Jennifer S., Downingtown, PA Feb 24, 2012
  •   4.5
    "Everything was excellent at Otto's MINI, having purchased my car from a MINI dealership in the southeast before moving to the area I didn't know what to expect but from making the call to get an appointment for the routine maintenance to dropping the car off and picking it up, Otto's MINI surpassed my expectations."   –   Jeff P., Philadelphia, PA Feb 24, 2012
  •   3.0
    "I requested a PA inspection and two other services: 1) Disable the remote from opening the roof and 2)fix trunk latch which intermittently fails to engage. I also asked for engine oil service if appropriate. On pickup, I was told that the tech couldn't find a way to disable the remote top opening feature, and that he was unable to find anything wrong with the trunk latch. I was also told that oil service wasn't due until May, so now I have to bring the vehicle back again for that service. All understandable, but I would have been more impressed if you had changed the oil anyway so that my annual inspection and oil service would coincide in the future. A phone call to inquire would have cleared that up."   –   Francis M., Malvern, PA Feb 23, 2012
  •   5.0
    "I feel like a VIP every time I visit Otto's."   –   Keith S., Newark, DE Feb 23, 2012
  •   5.0
    "Service advisor was very professional yet friendly and welcoming. I have never experienced this at any other dealership. They seem genuinely concerned that the customer is satisfied."   –   Susan B., VALLEY FORGE, PA Feb 21, 2012
  •   4.5
      –   Francesca K., Coatesville, PA Feb 21, 2012
  •   5.0
      –   Andrea N., Hershey, PA Feb 21, 2012
  •   5.0
      –   MINI Owner, West Chester, PA Feb 20, 2012
  •   5.0
      –   Francis C., Downingtown, PA Feb 18, 2012
  •   4.5
      –   MINI Owner, Paoli, PA Feb 18, 2012
  •   5.0
    "I would like to add that our salesman (Brook) always remembers me. He greets me and always remembers my first name. I think that is a reflection on your sales staff."   –   Dale B., Wilmington, DE Feb 17, 2012
  •   4.5
      –   MINI Owner, Linfield, PA Feb 16, 2012
  •   5.0
      –   Sandy L., West Chester, PA Feb 15, 2012
  •   5.0
    "The new dealership is awesome! Everyone was so helpful, informative and professional."   –   Stephanie T., West Chester, PA Feb 15, 2012
  •   5.0
    "I have owned Audi and Lexus, but Otto's Mini service was by far the best experience I had at a dealer. I actually enjoy going to Otto's and look forward to my next visit!"   –   Jin K., Philadelphia, PA Feb 15, 2012
  •   4.0
      –   Joel R., Harrisburg, PA Feb 15, 2012
  •   5.0
    "Customer service was exceptional. Three things instantly come to mind. First was that Fred was shocked that the driver's seat of my loaner was wet. He found a rag and dried the seat after I told him I didn't really care. Second was that Anthony from the parts department recognized me in passing after having met once. Third, was that the gentleman that did my pre-service inspection was kind enough to rate my car as "dirty," as opposed to the filthy it actually was."   –   David R., West Chester, PA Feb 15, 2012
Otto's MINI 305 W Lincoln Hwy Exton, , PA 19341 Sales: 877.688.5787